In Power Pages, shell.getTokenDeferred() is part of the Power Pages runtime and
is automatically available only when using authenticated pages that rely on the
site authentication system (e.g., local authentication, Azure AD B2C, etc.). If
you’re ...
Here’s a step-by-step guide to configure and use Knowledge Articles in Dynamics
365 Customer Service. Knowledge articles help agents quickly find and share
solutions to customer issues, and are key to improving case resolution, customer
self-servi...
Here’s a step-by-step guide to configure Entitlements in Dynamics 365 Customer
Service. Entitlements allow you to define support terms (like number of cases,
hours, or service level agreements) that a customer is entitled to. 📘 What is
an Entitle...
A step-by-step guide to configure Case Routing Rules in Dynamics 365 Customer
Service. Routing rules help automatically assign cases to the appropriate queue
or user/team based on defined criteria — improving response time and automation.
🔄 What ...
Step-by-step guide to configure Service Level Agreements (SLAs) in Dynamics 365
Customer Service. SLAs help track service performance by ensuring timely
responses and resolutions for cases, entitlements, or other service entities. 📘
What is an SL...
Step-by-step guide to set up the Email to Case process in the Dynamics 365
Customer Service module. This configuration allows incoming emails to
automatically create cases in the system. 🔧 Prerequisites ✅ Step-by-Step Setup:
Email to Case in Dyna...
Here’s a complete and updated guide on Microsoft Copilot Studio (formerly Power
Virtual Agents) as of 2025, with a focus on features, setup, use cases, and how
it fits into the broader Power Platform and AI ecosystem. ✅ What is Microsoft
Copilot S...
Here’s a complete detailed guide on Microsoft Power Pages, tailored for both
beginners and professionals looking to build secure, low-code websites using
Microsoft Power Platform. 🔷 What is Microsoft Power Pages? Microsoft Power
Pages is a secure...
Like
(0)