The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer
Service, with a clear focus on transforming support operations through AI-driven
assistance and intelligent case management. This release is about more than just
features...
The Dynamics 365 Sales 2025 Release Wave 2 marks a major shift in how modern
sales teams operate. This release focuses on enabling truly AI-powered selling
through intelligent automation, guided processes, and tighter integration with
Microsoft 36...
If your marketing team uses HubSpot while your sales team relies on Microsoft
Dynamics 365 Sales, you’re not alone. Many growing organizations use both
platforms to manage different parts of their customer journey. But without a
seamless integrati...
ClickDimensions has released five new dashboards that make it easier than ever
to track your marketing performance—no setup, no Power BI, and no developers
required. If you’re using version 2025.05 or later, these dashboards are already
live in yo...
Marketing automation doesn’t have to be complex—or costly. Dynamics 365 Sales
comes with built-in marketing tools to engage leads, track results, and run
campaigns without extra software. Our free 5-part video series shows you how to
make the most...
Looking to improve customer satisfaction, gather feedback, or streamline
communication? A Customer Voice survey in Dynamics 365 helps you do all of that
and more. As Microsoft’s modern feedback management tool, it allows you to
quickly create, dis...
Implementing a new CRM system can feel overwhelming, especially for companies
that rely heavily on established sales processes. But at enCloud9, we believe in
breaking down complexity through an iterative approach, delivering key features
in manag...
Think Dataverse Search in Dynamics 365 is just a basic search bar? Think again.
Most users aren’t getting even half the power out of it — and it’s costing them
time, deals, and opportunities. The good news? It’s easy to fix — and it’ll
completely ...