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Dynamics 365 Community / Blogs / Business Central Navigator / GP to BC Migration Pitfalls...

GP to BC Migration Pitfalls: Insufficient End-User Training

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Alex Hanavan Profile Picture Alex Hanavan

GP to BC: End-User Training

Migrating from GP to Business Central isn’t just a software upgrade; it’s a new platform with a completely different look and feel. While certain aspects are familiar, users who are comfortable in GP can feel overwhelmed by Business Central’s modern, cloud-based interface.
When training is overlooked or rushed, companies risk:
  • ⚠️ Productivity Loss – Teams waste time navigating unfamiliar systems, slowing down critical processes.
  • 📉 Delayed Reporting – Month-end closes and executive dashboards are often held up due to user errors and confusion.
  • 😣 Low Morale and Frustration – Without proper guidance, staff become overwhelmed, leading to disengagement and resistance.
  • 🚫 Poor System Adoption – Users may revert to manual workarounds or legacy processes, undermining the investment in BC.
  • 💸 Unrealized ROI – The business never fully benefits from automation, insights, and efficiency gains promised by the migration.

The Solution: Intentional Training Strategies

TrinSoft helps clients avoid this common pitfall by building a comprehensive training plan as part of the implementation. This intentional approach includes:
  • Hands-On UAT Workshops: Involve your power users early. Conduct User Acceptance Testing in a test environment so key users can try out real business scenarios before go-live.
  • Role-Based Training: Tailor sessions to each team’s needs. Finance, accounting, operations and other staff learn the specific tasks they perform daily in Business Central, so training is relevant and efficient.
  • Phased Learning: Schedule multiple training sessions over time. Spreading out learning helps people retain information and gradually master new features.
  • Leverage Customization: Use TrinSoft’s expertise to mold Business Central to your processes. Custom dashboards or tailored workflows make the software intuitive – and training more effective – because it reflects how your business really works.
  • Post-Go-Live Support: Provide support channels and ongoing training for “super-user” after launch. Our TrinSoft consultants don’t leave you after go-live—we’re always there to help you grow and scale into the future.

Don’t Wait for GP to Fade Out

A thoughtful training strategy turns migration risk into opportunity. Well-trained employees quickly tap into Business Central’s automation and reporting power, so you realize benefits faster. And with GP support ending in 2029, now is the time to modernize with confidence. TrinSoft’s consultants have deep experience with both GP and Business Central, and we focus on teaching what matters. We guide your organization through each training phase, ensuring everyone – from CFO to accounts payable – understands the new system inside and out.


📘 This blog is just one in a 14-part series covering the most common pitfalls we see during GP to BC migrations. Want to see the full list now? Download the full GP to BC Migration Pitfalls guide for all 14 pitfalls, plus expert insights to help you plan your move.

🚀 Ready to get started? Contact us today for a free consultation or a personalized demo of Business Central.

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