How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Customer Service (preview) plugin, which works right away with no setup needed. With this plugin, Copilot can get information straight from your case records and related data. Support agents can just ask… Read More »

The post How to Configure Generative AI Plugin in Copilot for Improved Customer Service first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.