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Dynamics 365 Community / Blogs / enCloud9 Dynamics 365 CRM Blog / AI Transforms Dynamics 365 ...

AI Transforms Dynamics 365 Customer Service in 2025 Release Wave 2

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Brian Begley Profile Picture Brian Begley 874

The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer Service, with a clear focus on transforming support operations through AI-driven assistance and intelligent case management. This release is about more than just features—it’s about helping organizations deliver faster, smarter, and more consistent service across every channel. Whether you manage a growing support […]

The post AI Transforms Dynamics 365 Customer Service in 2025 Release Wave 2 first appeared on enCloud9 | Dynamics 365 & HubSpot CRM Experts.


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