Have you heard of column level security in Dataverse? This feature has been
around for a long time, and it allows makers to control access down to the
column. Imagine you’re building an app in Dataverse. BUT, you’ve got a handful
of columns with s...
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business
applications and the Power Platform, and I couldn’t wait to dive in. Over the
past few days, I’ve been going through the details to get a solid understanding
of what’s com...
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business
applications and the Power Platform, and I couldn’t wait to dive in. Over the
past few days, I’ve been going through the details to get a solid understanding
of what’s com...
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business
applications and the Power Platform, and I couldn’t wait to dive in. Over the
past few days, I’ve been going through the details to get a solid understanding
of what’s com...
Previously I have written articles on the Customer Intent agent in Dynamics 365
Customer Service and Contact Center where I explained how the Customer Intent
agent works, and how to enable it. If you haven’t had a chance to read those
articles yet...
Wouldn’t it be great if your custom agent could do more than answer questions?
If it could actually help customers resolve their issues without ever needing to
chat with a live agent or search through pages of knowledge articles by
themselves? By ...
Back in February, I shared some of the new features that are coming in the 2025
Release Wave 1 for Dynamics 365 Customer Service and Contact Center. In that
article, I gave a quick overview of three new autonomous agents Microsoft is
rolling out: ...
You might remember my article from February, where I gave a sneak peek at the
new features coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service
and Contact Center. (If you missed it, no worries, you can catch up here.) In
that post,...
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