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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 530 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides Cannot Find the Custom SMS Channel Configuration Option

Posted on by D6-12020352-0 0

Hello, I have a third-party messaging API and I need to use it as a custom SMS channel in my Contact Center Application. The issue is that ...

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Service | Customer Service, Contact Center, Field Service, Guides Disable red "insert break"-line when hoverig in an email, Customer Service

Last replied Posted on by EB-06050803-0 2

Hi Community, We are experiencing that when we hover or let the mouse pointer rest in an email window, this line suddenly appears. We believe it bec...

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Service | Customer Service, Contact Center, Field Service, Guides Multi-Tenant Knowledge Base in Copilot Studio – Bot Can’t Read Rich Text Content

Last replied Posted on by TK-25031055-0 4

Hi, I want to build a multi-tenant knowledge base for support agents that will be accessed by a bot built in Copolit Studio. My goal is that the ag...

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Service | Customer Service, Contact Center, Field Service, Guides sign in issues

Last replied Posted on by AM-03041216-0 2

How do we get help if "You are not a member of this organization" comes up when we try to access TOBI?

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Service | Customer Service, Contact Center, Field Service, Guides Custom CoPilot Agent AI accessible from the CRM

Last replied Posted on by Jimmy Owen 14

Hi, I created a custom CoPilot Agent AI in CoPilot Studio and published it. It's goal is to assist and help end users of the Dynamics 365 CRM in ev...

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Service | Customer Service, Contact Center, Field Service, Guides Prioritize mailbox in Customer Service

Last replied Posted on by eromerof 104

Hello, I have a doubt related with the mailboxes synchronization and D365 Customer Service. In this scenario I have two mailbox. One mailbo...

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Service | Customer Service, Contact Center, Field Service, Guides Timeline - E-mail Card Form - Not Showing Correct Fields

Last replied Posted on by BK-17051419-0 133

Hello, Timeline e-mail card customization is pretty confusing for me. How can I display the e-mail card in the timeline so that Header: column:&nb...

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Service | Customer Service, Contact Center, Field Service, Guides Case Form - Product Lookup

Last replied Posted on by PH-02041644-0 2

I have a project where the case is related to Multiple product. From the product I would like to see all the related cases. ...

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Service | Customer Service, Contact Center, Field Service, Guides Import holiday into calendar

Last replied Posted on by Raphi 182

Hi I am currently setting up our dynamics 365 customer service environment and could not find a possibility to import holidays into the holiday scheduling for usage in the SLAs. I understand that it does not seem to be possible to progra...

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