Topic
Replies
Unanswered
Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 784 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

ReplyReply
ShareShare
ReportReport
0
Replies
Unanswered
Service | Customer Service, Contact Center, Field Service, Guides Trying to install "Dynamics 365 Productivity Tools" via App Source but failed

Last replied Posted on by JS-21081328-0 4

When trying to install "Dynamics 365 Productivity Tools" via App Source but failed with Below error and installation failed.   Producti...

ReplyReply
ShareShare
ReportReport
2
Replies
Answered
Service | Customer Service, Contact Center, Field Service, Guides Did the Work Order Historical report get deprecated?

Last replied Posted on by CU21081044-7 2

Did the Work Order Historical report get deprecated?   I can no longer find the option to enable it in Settings but I also can't find any doc...

ReplyReply
ShareShare
ReportReport
1
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides Preparing for MB-280

Last replied Posted on by Vahid Ghafarpour 11,912 Moderator

For MB-280 do we need to read all MB-210, MB-220 and MB-260 or it is part of each one? Does anyone know any guide other than the Microsoft Learn? ...

ReplyReply
ShareShare
ReportReport
4
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides Sorting on the Schedule board using a custom field on the Bookable Resouce

Last replied Posted on by CU28101236-0 4

I’ve added a custom field called "Custom Sort" to the Bookable Resource entity. I want to use this field to sort Bookable Resource records on the ...

ReplyReply
ShareShare
ReportReport
5
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides Performance Issues with Email Editor

Last replied Posted on by Pabloesp 3

Hi,   Is anyone else suffering issues with CKEditor/RichTextEditor since August 2025?   If the user CPU workload is a bit high, when w...

ReplyReply
ShareShare
ReportReport
3
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides ACS webhook authentication to Contact Centre

Last replied Posted on by SA-30061402-0 11

Currently having significant issues with setting up an Azure Communication Services Event to send an incoming call into Dynamics.   Followed ...

ReplyReply
ShareShare
ReportReport
3
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides Unable on Dynamics contact centre free trial version to change the environment.

Last replied Posted on by JAG79 25

Hi all,   We are unable to change environment for the free trial version, for Dynamics contact centre. We need to test all features and channe...

ReplyReply
ShareShare
ReportReport
2
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides Increase number of shown products

Last replied Posted on by TK-13080618-0 2

Does anyone here know how to display more than 10 products or serve ices per page in the new work order form

ReplyReply
ShareShare
ReportReport
4
Replies
Suggested answer
Service | Customer Service, Contact Center, Field Service, Guides Updating Product Key to Convert Trail Onpremise D365 9.1 to Production

Last replied Posted on by JiniFrancis 18

Hi,   I currently have a Trial Environment for Customer Service Hub, which I have been using to do some testing, and some minor customization...

ReplyReply
ShareShare
ReportReport
2
Replies

Helpful resources

News and Announcements

Announcing our 2025 Season 2 Super Users!
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 431 Most Valuable Professional

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 37 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 29

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans