Service | Customer Service, Contact Center, Field Service, Guides

Posted on by CU28110154-0 2

I'm trying to redeem my Microsoft rewards point and I need to have a phone number linked to my account. The problem is, every time i tried doing so&...

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Posted on by jeffgreenrc 239

Hi All,   I would like to use D365 contact center along with copilot enabled. I would like to explore Copilot service admin center and Co...

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Posted on by CU27111446-0 0

A "blockchain number" 1 678- (39O) O895 can refer to two main things: a block number, which is a sequential identifier for each block in a blockcha...

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Last replied Posted on by D365EL 306

Hello Community, Does anyone know what might be wrong if the agent is already at full capacity, and yet the agent still receives incoming chat notifications being pushed to him? I would expect the agent should not receive any further push notifica...

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Last replied Posted on by dynamics general forum 25

Hi , We have a scenario that when Bot escalates to human/agent  if agent is offline, We need to send an automated email/Notify to agents that customer is waiting for response. How to do that Thanks, Sai

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Posted on by NA-21110949-0 5

Hi everyone, I’m reaching out to ask if anyone has experience or recommendations for better ways of working with email queues in Dynamics 365 Fiel...

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Last replied Posted on by MikeC282 2,173

Hi all,   I noticed with KB articles now there's a option to allow AI to auto generate key words. This is a awesome feature as I'm to back up...

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Last replied Posted on by SL-07110236-0 8

Hi all,   I need someone to help to troubleshoot the contacts' audit history problem, some of the records' audit history cannot be displayed,...

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Last replied Posted on by CU08010126-0 6

After creating a work order, total estimated duration field value resets to 30 minutes. There is no customization around this field and not sure why...

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