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Service | Customer Service, Contact Center, Field Service, Guides Customer Service or Field Service? Which is best suited for my need

Last replied Posted on by prosper.popoola 10

Hi Everyone, I will quickly describe my situation. We are required to take customer complaints either through email or phone calls, then log these complaints, category of complaints (Software, Hardware, Operation, etc), we also log the sub-c...

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Service | Customer Service, Contact Center, Field Service, Guides Scheduled callback when customer calls outside of operating hours

Last replied Posted on by DV-30061027-0 3

Hey, I was wondering, if there is an option for a calling customer, who calls outside of the configured operating hours, to schedule a callbak to a...

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Service | Customer Service, Contact Center, Field Service, Guides I can't upload TTF file as web browser in Dynamics CRM Solution

Last replied Posted on by SK-18060718-0 0

I tried to create one custom font to display custom font name in rich text editor so I have ttf file but i can't upload it in crm solution as web br...

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Service | Customer Service, Contact Center, Field Service, Guides Case Number - 13192154

Last replied Posted on by CU30061636-0 0

Hi, This is regarding my MIcrosoft MB-910 Certification Exam which I had attempted for on the 26th of June. The system device i was supposed to use...

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Service | Customer Service, Contact Center, Field Service, Guides "Follow-mode"

Last replied Posted on by CU30060135-0 0

Hi! I want to know if it's possible for me to use some sort of "follow-mode" for a case without being the "owner of a case." For example, I...

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Service | Customer Service, Contact Center, Field Service, Guides User unable to create a memory dump using the shortcut

Last replied Posted on by Jenni Hertrick - RACQ 35

https://learn.microsoft.com/en-us/dynamics365/unified-service-desk/admin/how-unified-service-desk-handles-application-system-errors?view=dynamics-us...

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Service | Customer Service, Contact Center, Field Service, Guides Customizing PO Posting in Business Central to Use External Table for Amount and Dimensions

Last replied Posted on by CU28061719-0 0

Dear All, I am working on a customization in Business Central where I want the posting routine for Purchase Orders (POs) to derive the amounts...

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Service | Customer Service, Contact Center, Field Service, Guides Automatically Attaching an SLA to a case

Last replied Posted on by MichaelHodgs 20

Hi everyone, I have three separate SLAs, one for React customers, one for pro customers, and one for Gold customers. When a case is raised/created, I want dynamics to look at the account of the customer who raised it, look at the SLA value w...

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