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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_iTalent 280

Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides Chat widget is opening in fullscreen

Last replied Posted on by Joshua Adams 12

Hi Experts, I am facing an issue which I was not facing before. Before the chat widget opens in a rectangle size but now when I click the chat bu...

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Service | Customer Service, Contact Center, Field Service, Guides How to Control Appopintments Visibility on Schedule Board Using Custom Field?

Posted on by MM@TOKIYO 0

Hi, I'll display appopintments on schedule board by default for all resources. However, I'd like to make option to hide certain sched...

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Service | Customer Service, Contact Center, Field Service, Guides How To Pass The Deleted Timeline Pin Record To Power Automate?

Posted on by jim.corriveau@chest... 327

Hello, I have the Case Timeline showing on the Case form and on a child record form. So, the Case has a control and the child record ...

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Service | Customer Service, Contact Center, Field Service, Guides How to prevent Customer Service/Omnichannel Session Tabs reload behavior

Last replied Posted on by Edwin VC 14

Currently when working with Customer Service/Omnichannel Session Tabs the behavior is that the tab content will reload every time the tab is selected/has focus.This is documented as by design:"Why do tabs reload when an agent switches session...

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Service | Customer Service, Contact Center, Field Service, Guides Omnichannel hand over posting blank messages

Last replied Posted on by Priyaranjan KS _ Mi... 2

Hi All , I have successfully configured an escalation handover from Copilot to Omnichannel customer service chat whereby the chat wid...

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Service | Customer Service, Contact Center, Field Service, Guides Customer Service Copilot

Last replied Posted on by Neeraj.Sharma 1,579

Hello All I have enabled copilot for Customer service. but on custome agnet app in getting statement "our admin is getting Copilot set up. Come back later." for long so not able to ask questions and draft email. any help on this ?

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Service | Customer Service, Contact Center, Field Service, Guides Survey bot automatically closing the conversation

Last replied Posted on by gauthis 15

Hey, I'm encountering an issue currently. We have our omnichannel installation setup such that when an agent hangs up on a user, t...

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Service | Customer Service, Contact Center, Field Service, Guides Whatsapp channel not working

Last replied Posted on by Vicent R. 17

I am trying to set up the whatsapp channel for Dynamics 365 Omnichannel. I have followed the documentation provided by Microsoft (https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-whatsapp-channel) and the docum...

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Service | Customer Service, Contact Center, Field Service, Guides Changes Not Reflecting in Field Service Mobile App, But Appear in Power Apps mobile

Posted on by Inkey Solutions 1,652

Hi all, I made some updates to the Booking View in my Field Service mobile app, including adding new fields. These changes were successfull...

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