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Service | Customer Service, Contact Center, Field Service, Guides Multi-Tenant Knowledge Base in Copilot Studio – Bot Can’t Read Rich Text Content

Last replied Posted on by TK-25031055-0 2

Hi, I want to build a multi-tenant knowledge base for support agents that will be accessed by a bot built in Copolit Studio. My goal is that the ag...

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Service | Customer Service, Contact Center, Field Service, Guides Case Form - Product Lookup

Last replied Posted on by PH-02041644-0 2

I have a project where the case is related to Multiple product. From the product I would like to see all the related cases. ...

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Service | Customer Service, Contact Center, Field Service, Guides Import holiday into calendar

Last replied Posted on by Raphi 182

Hi I am currently setting up our dynamics 365 customer service environment and could not find a possibility to import holidays into the holiday scheduling for usage in the SLAs. I understand that it does not seem to be possible to progra...

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Service | Customer Service, Contact Center, Field Service, Guides Power Pages Portal - Custom Form

Last replied Posted on by CU20030939-0 8

Hi, I'm trying to build portal site using power pages based on Dataverse tables. Instead of using built in form which is basically designed...

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Service | Customer Service, Contact Center, Field Service, Guides Timeline - E-mail Card Form - Not Showing Correct Fields

Posted on by BK-17051419-0 133

Hello, Timeline e-mail card customization is pretty confusing for me. How can I display the e-mail card in the timeline so that Header: column:&nb...

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Service | Customer Service, Contact Center, Field Service, Guides Profile cards

Last replied Posted on by TP-31031842-0 4

How do I remove/hide the calendar, messages, files, and such section of our profile cards?

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Service | Customer Service, Contact Center, Field Service, Guides Tabbed view in Field Service Mobile

Last replied Posted on by NI-07011250-0 14

Hi Experts, In the app store (Google Play or Apple store) there are some preview pictures of the Field Service mobile App. One...

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Service | Customer Service, Contact Center, Field Service, Guides Error when attempting to copy-paste a JPG image into the Note on the timeline of a Case entity

Last replied Posted on by CU09090633-0 7

I’m encountering an issue in D365 CRM. Users from one Business Unit (BU) are receiving the following error when attempting to copy-paste a JPG image...

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Service | Customer Service, Contact Center, Field Service, Guides Courses

Last replied Posted on by CU21030325-0 8

Hi Broad Question Looking for Microsoft Learn Courses for Dynamics 365 in Customer Service /Supply Chain from introductory t...

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