Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU05051202-0 0

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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Last replied Posted on by Inkey Solutions 2,116

Hello, I created a Canvas page in Field Service and added it to the Field Service mobile app. When I open the app on my desktop, I can see the cont...

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Last replied Posted on by Lukasz_Brzozowski 4

We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. ...

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Last replied Posted on by CU25030759-0 10

Hi everyone,    When trying to open the Schedule Board (by clicking on the default "Schedule Board" in the Sitemap of the Field Service ...

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Last replied Posted on by AE-28101456-0 2

Hello everyone, I’m working in the Service Module of Business Central 26 (standard environment, no customizations) and I’ve encountered an issue re...

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Last replied Posted on by Dubus Marc 27

Hi Currently , by design, is not possible to use FS and PO integrated with finops into a same LE  For many of our customers that a killing po...

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Last replied Posted on by SN-28110346-0 4

Version: AU Business Central 25.1 (Platform 25.0.25866.0 + Application 25.1.25873.25900)   We are GO-LIVE with Business Central by 1st Jan 20...

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Last replied Posted on by AL-24120442-0 8 Microsoft Employee

I am using a Dynamics 365 30 days trial license. I tried to install Power Virtual Agents telephony extension and Omnichannel Telephony Pow...

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Last replied Posted on by James White 10

Hi,   Our organisation is currently implementing Dynamics 365 Contact Center but we've come across a very strange bug/issue during developmen...

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