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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 660 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides Scheduled callback when customer calls outside of operating hours

Last replied Posted on by DV-30061027-0 0

Hey, I was wondering, if there is an option for a calling customer, who calls outside of the configured operating hours, to schedule a callbak to a...

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Service | Customer Service, Contact Center, Field Service, Guides I can't upload TTF file as web browser in Dynamics CRM Solution

Last replied Posted on by SK-18060718-0 0

I tried to create one custom font to display custom font name in rich text editor so I have ttf file but i can't upload it in crm solution as web br...

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Service | Customer Service, Contact Center, Field Service, Guides Case Number - 13192154

Last replied Posted on by CU30061636-0 0

Hi, This is regarding my MIcrosoft MB-910 Certification Exam which I had attempted for on the 26th of June. The system device i was supposed to use...

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Service | Customer Service, Contact Center, Field Service, Guides "Follow-mode"

Last replied Posted on by CU30060135-0 0

Hi! I want to know if it's possible for me to use some sort of "follow-mode" for a case without being the "owner of a case." For example, I...

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Service | Customer Service, Contact Center, Field Service, Guides User unable to create a memory dump using the shortcut

Last replied Posted on by Jenni Hertrick - RACQ 35

https://learn.microsoft.com/en-us/dynamics365/unified-service-desk/admin/how-unified-service-desk-handles-application-system-errors?view=dynamics-us...

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Service | Customer Service, Contact Center, Field Service, Guides Customizing PO Posting in Business Central to Use External Table for Amount and Dimensions

Last replied Posted on by CU28061719-0 0

Dear All, I am working on a customization in Business Central where I want the posting routine for Purchase Orders (POs) to derive the amounts...

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Service | Customer Service, Contact Center, Field Service, Guides Automatically Attaching an SLA to a case

Last replied Posted on by MichaelHodgs 20

Hi everyone, I have three separate SLAs, one for React customers, one for pro customers, and one for Gold customers. When a case is raised/created, I want dynamics to look at the account of the customer who raised it, look at the SLA value w...

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