Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Sajeda_Sultana 8

Hi everyone, I have been assigned the Dynamics 365 Contact Center Partner Sandbox license in my tenant. However, when I navigate to the Power P...

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Last replied Posted on by CU11030747-0 2

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Hi Team, I a...

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Last replied Posted on by CU27040904-1 30

 Hi guys, as we know the copilot can assist agent in writing an email by prompting several options like below:  My questions is:Is ther...

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Last replied Posted on by MM-10071153-0 2

I am trying to open (via configuration) a session template in a new tab on load of customer service workspace app. It is not working. Is there any w...

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Last replied Posted on by Cat_Car 196

Hello, does anyone know if it is possible to create and publish a system Dashboard? In my solution, I already was able to create the dashboard, and...

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Last replied Posted on by jeffgreenrc 255

Hi, We are using  Omnichannel for Customer Service  solution. Currently, users are not able to see any missed chat or missed calls. &nb...

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Last replied Posted on by BH-07081033-0 8

HI anyone able to assist wrt the Inbox where it is not showing data for some agents but is for others. I have a custom experience profile with the I...

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Last replied Posted on by Pernilla B 55

Hi, .  we discovered that the email form is behaving a little strange. When we answer a customer, the letters jumps to the first row. It´s d...

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Last replied Posted on by AT-07091109-0 8

 I am planning to upgrade our Dynamics 365 Customer Service environment from Professional to Enterprise licensing for 60 users a...

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