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Changing company accounts to: XXXX

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Hi, only one user is receiving a pop-up message saying “Changing company accounts to: XXXX” when trying to settle an invoice in the Customer Payments Journal during an intercompany settlement. The user is unable to view the FTI under the Tax invoice as well. What could be causing this?

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Dynamics 365 Finance

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André Arnaud de Cal... 303,716 Super User 2026 Season 1 on at

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Hi,

Usually, such message appears if a user navigates from one legal entity to another. In case you are using centralized payments and settles invoices from another legal entity that the user is at that moment working in, they can expect such message to alert the user that he will not switch unattended.

For the FTI, does this user have access via security in various different legal entities for the free text invoices?

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Syed Haris Shah 1,557 Super User 2026 Season 1 on at

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Hi @CU04091153-0,

If you are receiving payments from the customer with the same name in both legal entities, ensure that both customer records share the same Party ID. If they do not, you may encounter errors during settlement in the receiving legal entity.

Could you please verify whether the name of the customers exist in both legal entities and share the same Party ID?

If you find this answer helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

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CU04091153-0 275 on at

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Hi Andre, yes this is a scenario of centralized payments where the customer exists in Co A and the settlement via customer payment journal is being done in Co B. Yes the user has access to all legal entities for the Free Text invoices.

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CU04091153-0 275 on at

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Hi Syed Haris Shah, please note I am personally unable to replicate the issue. However I can see the pop up message on the users screen. Please note the customer does not exist in the legal entity where the settlement is being done.

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Syed Haris Shah 1,557 Super User 2026 Season 1 on at

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Hi,

In case where customer XYZ exists only in the child company and not in the parent company (settling payment), and the issue persists, I recommend clearing the user cache and attempting to settle the invoice again.

Regards,

Syed Haris Shah

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CU04091153-0 275 on at

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Hi Syed Haris Shah,

Are you referring to resetting user usage?

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Syed Haris Shah 1,557 Super User 2026 Season 1 on at

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Correct.

Regards,

Syed Haris Shah

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CU04091153-0 275 on at

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Hi S. Haris Shah,

Is there a way to do selective resetting of usage data just for customer payment journal?

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Syed Haris Shah 1,557 Super User 2026 Season 1 on at

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Hi @CU04091153-0,

I recommend resetting all usage data. You can also go to ‘All Usage Data,’ select specific items, and delete them as shown example in screenshot below.

If you find this answer helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

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CU04091153-0 275 on at

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Hi Syed Haris Shah,

The reset usage data, did not resolve the issue for the user.

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