Dynamics Community Forum Thread Details

How to Stop Counter Sale if Inventory is Not Available in D365 Retail POS?

Hi Community,

We are currently implementing Dynamics 365 Finance & Operations with Retail POS, and facing a challenge related to controlling inventory availability during POS transactions.

Business Requirement:
We want to prevent sales at the POS if the item is not available in stock. In other words, the system should not allow counter sales when the on-hand inventory is zero or insufficient.

What We Tried:

Disabled negative inventory at the Item Model Group level (Negative inventory = No)
Also checked the Warehouse parameters, and ensured that negative inventory is not allowed

However, despite this configuration, D365 Retail POS still allows the item to be sold.
Expected Behaviour:

When the POS tries to sell an item that has no stock in the assigned warehouse/store, the system should block the sale or show a warning/error preventing the cashier from proceeding.

Question:

Is there any standard configuration or workaround available in D365 Retail and Commerce to restrict POS sales based on inventory availability?
How can we enforce real-time validation of inventory during a POS transaction?
Is this only possible through customization or Real-Time Service (RTS) checks?