How do you help planners prioritize Sales Orders from priority customers in D365 F&O

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Posted on by DP-28051355-0

We’re looking for best practices or systembased ways to ensure that Sales Orders from VIP or customers are automatically prioritized by MRP and production scheduling. even if it means delaying other orders with earlier requested dates.

Specifically:

How do you flag or tag a Sales Order as “priority”?

Is anyone using the Priority field on SO ?

Have you customized your MRP firming logic to auto-schedule or reserve capacity for these priority orders?

Do you manage this with coverage groups, forecast buffering, or reserved capacity?

Any clever workarounds or automation rules in use

We want planners to see and act on priority orders first or even better have the system help them do that during master planning.

thank you for taking the time to read till here…

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André Arnaud de Cal... 295,707 Super User 2025 Season 1 on at

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How do you help planners prioritize Sales Orders from priority customers in D365 F&O

Hi,

There is no feature in Dynamics 365 SCM directly that can reallocate reservations based on priorities. The Inventory visibility add-in has features for soft allocation.
See: Inventory Visibility inventory allocation - Supply Chain Management | Dynamics 365 | Microsoft Learn

You can also consider a customization, but the MRP service itself can't be customized, you can only start post MRP run actions using an extension.