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Posted on by RV-27111013-0

We send an salesinvoice from our system to our customers. Since a short while the attachments has two pages. The first page is the original salesinvoice and the second page is a copy salesinvoice. Does anybody know why this is? And how get back to just 1 page with the original salesinvoice.

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Martin Dráb 237,424 Most Valuable Professional on at

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First of all, which D365 product are you using? F&O?

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RV-27111013-0 18 on at

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We use Dynamics 365 Business Central

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Martin Dráb 237,424 Most Valuable Professional on at

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Moved from Integration, Dataverse, and general topics forum to Small and medium business | Business Central, NAV, RMS forum.

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Valentin Castravet 31,103 Super User 2025 Season 2 on at

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Has your sales invoice report been customized to include a copy?

There used to be a standard way to control the number of report copies, but Microsoft removed that feature. Now you need custom code or a custom layout to include multiple copies. That may be what happened here.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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Gerardo Rentería Ga... 24,814 Most Valuable Professional on at

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Hi

Have you checked before printing if more than 1 copy has been selected?

Best

GR

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OussamaSabbouh 4,242 on at

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Hello,

Your invoice PDF suddenly shows 2 pages because the invoice report layout was changed to print an Original + Copy.

Fix it by checking one of these:

Report Selection – Sales → “No. of Copies” must be 0

Switch back to built-in layout in Custom Report Layouts

Remove any recent custom report that adds a copy page

Once the layout is corrected, the attachment goes back to 1 page.

Regards,

Oussama Sabbouh

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Aman Kakkar 2,089 on at

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The most common reasons:

Report layout was modified (RDLC or Word) and now includes a “Copy Loop.”

A developer added a copy loop in the report code (CustCopyLoop, CopyText).

The code is incorrectly mapped, so it may run as many times as the number of sales invoice line or can be dependent on the count of any other datasitem.

Hope this helps.

Aman K

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YUN ZHU 95,075 Super User 2025 Season 2 on at

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I suggest you first check if this report from the web also results in two pages using the following method.

PS: Dynamics 365 Business Central: Report Selection for standard documents (Set up default reports)

https://yzhums.com/43664/

Thanks.

ZHU

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Jainam M. Kothari 15,608 Super User 2025 Season 2 on at

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Hello,

Your Sales Invoice now has two pages because the report layout or settings were changed to include both an original and a copy in the same print job—this can happen due to modified RDLC/Word layouts, updated extensions, or settings like “Number of Copies” in Document Sending Profiles or Report Selection – Sales.

To fix it, check these settings and ensure only one copy is configured, and if using a custom layout, remove any logic that prints a duplicate page. Retention of a single page requires reverting these changes or restoring the original layout.

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