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Payment reconciliation Journals

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Posted on by JB-06090935-0

When trying to post the payments in the payment reconciliation journal, I get an error message

"Open must have a value in Cust. Ledger Entry: Entry No.=1966904. It cannot be zero or empty"

What does this mean and how do I resolve it

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CA Vijay Krishna 128 on at

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Yes for both process will be same, lets wait JB to respond.

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Jonas "Jones" Melgaard 4,893 Super User 2025 Season 2 on at

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In that case this verified solution might help: https://community.dynamics.com/forums/thread/details/?threadid=012a2fad-0f82-4131-9396-7518edec796c

It's for the vendors and not customers, but I assume the solution might be the same. Let's see if OP gets back to us.

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CA Vijay Krishna 128 on at

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Hi Jonas "Jones" Melgaard

I hope JB might be Using BC/Nav, because D-365F&O tables are mentioned as Custrans

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Check the Customer Ledger Entries by entry No 1966904, check if open field is blank and make sure update the open field option accordingly, take developer help on the same and it is system field.

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Jonas "Jones" Melgaard 4,893 Super User 2025 Season 2 on at

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Hi @JB-06090935-0,

Can you mention the Dynamics product you are working with? Then I can move your question to the product specific forum.

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