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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Customer Prepayment In...
Finance | Project Operations, Human Resources, ...
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Customer Prepayment Invoice with COD as payment term

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Posted on by SS-26060903-0 46
Hi all,
 
Have anyone processed a Customer prepayment invoice with payment term COD (Cash on delivery)? I have a scenario where I'm issuing a Prepayment invoice with COD/CASH as payment term. I can successfully post the invoice. I can also see on the customers account that both the Prepayment invoice and the Cash payment has been posted, and the balance is zero.
However, on the Sales order, I'm not able to proceed. The Prepayment invoice status is still Pending and the 'Apply prepayment' function is disabled, as there are no payments recognized.
 
I would appreciate your help on this.
 
BR
Suzan
Categories:
Dynamics 365 Finance
  • SS-26060903-0 Profile Picture
    SS-26060903-0 46 on at
    Customer Prepayment Invoice with COD as payment term
    Hi Ramesh,
     
    The payment term used is set to post the payment directly on the customer account and create a open post on pending cash account. So actually the customer accounts looks correct, the prepayment invoice is settled. But on the Sales order, it's not possible to apply the prepayment.
     
    Payment term Accounts Receivable:
     
    The reason and idea is that, we are invoicing the customer with a prepayment invoice and the customer will pay with card/terminal. So the invoice is indeed paid immediately. 
    Therefore, the open post is created on account 19000, once the cash/terminal payment is received in bank, it will be settled against the post on 19000.
     
     
    Hope it's more clear now.
    Thank you.
     
    BR
    Suzan
     
     
  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 6,532 Super User 2025 Season 2 on at
    Customer Prepayment Invoice with COD as payment term
    Hi Suzan,
     
    Did you apply the cash receipt of prepayment and matched it to prepayment invoice?
     
    Thanks
    Ramesh
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.

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