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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Customer Overdue Remin...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Customer Overdue Reminder Letter

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Posted on by NB-31030330-0 16
How to send reminder letter for overdue customer from D365 F&O? My vision is the system to extract out the list of overdue invoices by customer and come out with a reminder letter saying that these are the overdue invoices for your further action. And if possible, i can directly send the letter to the customer email set in D365 via Outlook email.
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Dynamics 365 Finance
I have the same question (0)
  • Deepak Agarwal Profile Picture
    Deepak Agarwal 8,659 on at
    If you pl explain bit more about your requriement, there are multiple ways to send emails to external users. You can use Logic apps to check Customer balance and send emails to their contact person. 
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,184 Super User 2026 Season 1 on at
    Hi,

    There is standard support for sending collection letters from Dynamics 365 Finance. See also the documentation: Process collection letters - Finance | Dynamics 365 | Microsoft Learn

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