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Modifying email subject & body for Sales Order Confirmation Email

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Posted on by AK-13051749-0

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Hello, is it possible to modify the email subject line and body text, including adding custom fields (for example, replacing the Due Date with another date field) to the Sales Order Confirmation Email?

Any help and code samples will be greatly appreciated. Thank you.

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Dynamics 365 Business Central

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Teagen Boll 1,837 Super User 2026 Season 1 on at

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Modifying the body of the email is quite easy. If you search for Report Selection - Sales and select Customer Statement under Usage you can see the email body layout being used:

I would take that existing one that matches that Email Body Layout name above:

Click on the 3 dots in the ribbon and Export Layout:

You can then make changes to that word layout and when you are done making changes you can select the 3 dots above and "Replace Layout" instead.

Business Central word layouts use XML mapping so if you need to add new fields or modify them you can work with a partner or learn more here: How to Add Fields to a Word Report Layout - Business Central | Microsoft Learn

As for the subject line, in my experience that is a customization and not easily changeable with standard functionality.

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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Kamal Khakhkhar 3,029 on at

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Hii there ,

as per requirement for this you need to update report layout for this with custom layout. As per @Teagen Boll suggest you export layout and then update layout according to your needs and upload layout. And make it default layout for this .

If you found answer. Please mark it answered.

Thank you.

Kamal Khakhkhar

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YUN ZHU 99,697 Super User 2026 Season 1 on at

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Hi, hope the following can give you some hints as well.

How to change default subject of the email when sending mail in Dynamics 365 Business Central – Customization

https://yzhums.com/34909/

Dynamics 365 Business Central: How to add a user signature when sending mail from BC (E-mail Signature)

https://yzhums.com/58051/

Thanks.

ZHU

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Gerardo Rentería Ga... 26,019 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Creating Custom Email Subject in MS Dynamics 365 Business Central: A Step-by-Step Guide.

How to modify a default email body in Business Central — matalino

How to change default subject of the email when sending mail in Dynamics 365 Business Central – Customization | Dynamics 365 Lab

How to Customize Email Subject, Body, and Attachment Names in Business Central

Best Regards
Gerardo

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OussamaSabbouh 14,008 Super User 2026 Season 1 on at

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Hello,
Yes the email body is configurable with standard setup by assigning a custom Word Email Body Layout in Report Selections - Sales, so you can change the text and swap fields like Due Date for another field; the subject can be edited manually in the email editor, but if you want its default value changed automatically, that usually needs a small AL customization/event subscriber rather than layout setup alone.

Regards,
Oussama Sabbouh

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Aman Kakkar 3,180 Super User 2026 Season 1 on at

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Hi,

To change the default subject, you can follow this link - How to change default subject of the email when sending mail in Dynamics 365 Business Central – Customization | Dynamics 365 Lab

If you want to replace the Due Date with any date field which is already present in the dataset of standard report, then you can change the Date field directly from layout.

But if you want to add any custom date field, or any column that is NOT present in the dataset, then you need to follow the below mentioned steps -

Extend the Order Confirmation Report in your VS Code extension.

In the same extension, download and store the Standard Layout by exporting it from the Report Layouts Page.

Add the column in the Header and compile it (Ctrl + Shift + B) to create the package.

Now, open the layout and add the field you just added via extending it.

NOTE - After publishing, mark this report layout as Default so that your custom layout shows up in the Email.

reportextension 50106 SalesOrderExt extends "Standard Sales - Order Conf." { RDLCLayout = 'SalesOrderConf.rdl'; dataset { add(Header) { column(Posting_Date; "Posting Date") { } } } }

If this helps, do mark it as verified.

Aman K

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Valentin Castravet 32,390 Super User 2026 Season 1 on at

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As mentioned by other users, modifying the email body can be done using standard functionality by modifying the report layout used.

When modifying the layout, you can check whether the Due Date is one of the available fields in the report. If it is not, it should be fairly simple for a developer to add.

Modifying the email subject is not possible with standard functionality, but it is a very simple change for a developer to make.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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