To call the Extranal API from Microsoft Dynamic CRM 365

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Posted on by BI-30071946-0

Hello Experts,

I need assistance with a requirement to trigger my external API for each new Lead or Account that is created or updated in Dynamics CRM 365. We plan to implement this through a managed solution so that my customer can easily utilize it.

Could you recommend any methods or best practices for integrating an external API with the CRM?

Additionally, are there any API limitations within the CRM that I should be aware of? I am also concerned about potential issues with bulk operations, such as inserting 1,000 records at once.

Lastly, is there any additional product licensing required for this automation?

Thank you in advance for your guidance.

Best regards,

Ram

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Dynamics 365 general

Power Platform integration

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DAnny3211 10,421 Moderator on at

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To call the Extranal API from Microsoft Dynamic CRM 365

Hi Ram,

Great question! Integrating external APIs with Microsoft Dynamics 365 CRM is a common requirement, and there are several approaches depending on your use case and environment.

1. Power Automate (Recommended for No-Code/Low-Code)

Use Power Automate flows to trigger on events like new Leads or Accounts.

You can use the HTTP connector to call external APIs.

This method is ideal for moderate volumes and doesn’t require custom code.

2. Custom Plugins or Azure Functions

For more complex logic or high-volume scenarios, consider writing a custom plugin or using Azure Functions.

Plugins can be registered on create/update events and can call external APIs using C# and HttpClient.

3. API Limitations

Be mindful of service protection limits (e.g., 60,000 API calls per 5 minutes per user).

For bulk operations (like 1,000 records), consider batching or using Data Export Service or Azure Data Factory.

4. Licensing Considerations

Power Automate may require premium connectors depending on the API.

Ensure your Dynamics 365 license includes Power Platform integration features if using flows or custom connectors.

Let me know if this helps, and please mark the response as helpful if it answered your question 😊

Best regards!

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