Unfortunately, we can't help you on this forum. We are volunteers, not Microsoft employees. In your name, I see MCT, so I do assume you are a Microsoft Certified Trainer. Is the program active for you and are you using the same credentials as your MCT account?
Apart from the support requests, do you have any MCT contact at Microsoft?
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.