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Workflow approval not assigning, unable to view the approve dropdown after submission.

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Posted on by R Shetty

Hi
I have created a workflow and activated the workflow, I'm getting a option to submit the workflow, but after that there is no progress.
The workflow is not showing approve drop down. In view history the workflow action shows submission and work flow is activated. there is no error message.

Is there any setup I'm missing?

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Dynamics 365 Finance

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André Arnaud de Cal... 296,698 Super User 2025 Season 2 on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Hi R Shetty,

You got several replies. Most likely the batch is not running is also my first thought. This because you only see in the workflow history that the workflow is activated. It does not end in an error and it does not create a work item for the approver.

For that reason, check the batch settings first . After that, when workflows end in an error, you can check for correct rules on assigning users and their security roles as mentioned by ssc121

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ssc121 20 on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Please check below.

The assigned security role and company.

Who the approval is assigned to?

Go to Sysadmin > Workflow and review setting of menu itme 'Workflow Parameters' and 'Workflow Infrastructure Configuration'.

Compare these settings with a standard working environment to identify any differences

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Waed Ayyad 8,776 Super User 2025 Season 2 on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Hi @R Shetty

Are you working on Dev box? Make sure the batch service is running, also do you have admin security role? Or at least you have the workflow privileges to approve.

Thanks,

Waed Ayyad

If this helped, please mark it as "Verified" for others facing the same issue

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Sohaib Cheema 47,027 User Group Leader on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Hi @R Shetty

Can you see when these workflow batch jobs executed last time. Some of those showing scheduled date time as of 30th July 2025 on your screenshot, which is a past date.

Could you please look into the reoccurrence schedule of these batch jobs and make sure these run frequently.

It is not going to generate any work-items, if these batch jobs are not running.

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R Shetty 4 on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Hi
I see the batch jobs are showing the status waiting.

@waed there is nothing in approval work item tab, its blank. But I've assigned my name during the set up of work flow, still its not appearing.

Can you please tell if I'm missing any batch job?

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Syed Haris Shah 123 on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Hi,

As Shoaib mentioned, check the workflow batch jobs to ensure it is running. There is a possibility that the batch jobs exist but are in a withheld status. If so, change the status to Waiting and allow it to complete.

If you find no batch Jobs, you need to review the workflow configurations in the System Admin module.

If you find this answer helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

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Waed Ayyad 8,776 Super User 2025 Season 2 on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Hi,

In view history, Can you check pending approval In work items tab?

Thanks,

Waed Ayyad

If this helped, please mark it as "Verified" for others facing the same issue

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Sohaib Cheema 47,027 User Group Leader on at

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Workflow approval not assigning, unable to view the approve dropdown after submission.

Few thing that you may want to check.

To start with. Do you have the 3 batch jobs enabled that process the workflow queues, work-items and workflow notifications?

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