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Error while posting FTI

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Posted on by SV-18061727-0

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Hello Experts,

While posting a Free Text Invoice, the application says the Invoice has been posted but actually the Invoice is not posted.

When I open the Invoice, this is what I see below

Invoice FTI000009941 has been posted
: Number of vouchers posted to the journal: 1
: Number of vouchers posted to the journal: 1

I am not sure what is causing this error?

Thank you in advance

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Dynamics 365 Finance

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Syed Haris Shah 1,706 Super User 2026 Season 1 on at

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Hi @SV-18061727-0,

Could you please check Customer Open Invoices to see if invoice FTI000009941 has already been posted? If it already exists, the issue could be related to the invoice number sequence.

If that's not the case, could you also confirm whether there are any customizations or extensions in the Free Text Invoice posting process?

Regards,

Syed Haris Shah

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SV-18061727-0 718 on at

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Hello,

I checked and FTI000009941 does not exist and yes, we have customizations in the Free Text Invoice posting process

Thank you

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Syed Haris Shah 1,706 Super User 2026 Season 1 on at

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Hi @SV-18061727-0,

If invoice number FTI000009941 does not exist, I would recommend involving the technical team to review the customization and identify the root cause so the issue can be properly fixed and prevented from recurring. It is most likely related to a customization issue. There may be additional logic in the Free Text Invoice process that is not being handled correctly during entry or posting.

Could you also please confirm if this issue happens with all FTI postings or only with this specific invoice?

Regards,

Syed Haris Shah

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SV-18061727-0 718 on at

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All other FTIs are posting correctly for other customers. This is happening when posting FTI for this particular customer only

Thanks

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