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Reportchallenge is taken the time interval it took to resolve a case without entering the activities as calculated from the resolution time duration..
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challenge is taken the time interval it took to resolve a case without entering the activities as calculated from the resolution time duration..
@Nigeria Dynamics 365 UG could you please provide the steps to how you resolve the issue?
I was able to resolve the issue by creating a calculated field for duration and using the formular for time difference. between created on date and modified date
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