Supplier communication agent

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Posted on by charanch

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Hi All,

We configured the Supplier Communication Agent (SCA) in D365 Finance & Operations around 7 months ago by following Microsoft document and fast track videos. At that time we tested for 'Emails from vendors' scenario, it worked fine.

Now , later when a po confirmation mail is sent to configured mail box, the flow - Speed up updates in purchase orders using a Supplier Communications Agent
and it extracting the information from mail body and passing it to the - Supplier Communications Agent - inbound copilot agent.

1.But the mail which sent to configured mail is not coming to the - Follow up emails form in d365 fo.

2.I checked all the supplier communication agent configuration and set up, everything seems to good still not getting that mail into d365 fo.
3.And we have enabled pay as you go for copilot studio
4.still not able to get why the emails not coming to the d365 fo, is there anything need to check.

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Dynamics 365 Finance

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Diego Mancassola 857 on at

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Hello, check on power platform, there are a couple of power automate flow triggered by mail queue.

https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/supplier-com-agent-setup#trigger-flows

Check also connections, can be degraded and you have to reauthenticate again

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charanch 140 on at

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Hi @Diego Mancassola ,

I checked my flows which are in Activated state and connections also successfully configured(I didn't changed anything now), but still not able to work with Supplier communication agent, is there any way to work with it.

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charanch 140 on at

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Hi @Diego Mancassola,

While troubleshooting the full process, I found that (self heal)speed up updates in purchase orders with supplier communication agent at this flow the below step is failing .

2.In the above trigger in body, it returning false

msdyn_PurchCopilotInboundShouldStageEmailCustomAPI_isValidForStaging": false.
3.In next action in that flow, it checking this one, so it returning false and further process is stopped and records not coming to d365 fo.

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