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Dynamics 365 Community / Forums / Microsoft Cloud for Sustainability | MSM, SDSF,... / Cannot initialise Sust...
Microsoft Cloud for Sustainability | MSM, SDSF,...
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Cannot initialise Sustainability Manager trial

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Posted on by CU17060731-0 14
I followed Microsoft's instructions to start a new Microsoft Sustainability Manager trial using this website https://www.microsoft.com/en-us/sustainability/microsoft-sustainability-manager?tsapp=sustainability However, after clicking the 'Start your trial' button, nothing happens. I have tried different browsers and used incognito mode, but the issue persists. Could this be a temporary problem? What might be causing this?
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Sustainability Manager
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 295,638 Super User 2025 Season 1 on at
    Cannot initialise Sustainability Manager trial
    Although I shared a workaround, I would like to share another observation as Ivan mentioned it works for him. I'm using multiple profiles with Edge. In two profiles, it is not working. In two other profiles, the form to provide an email is popping up. So, the issue might be related to some browser caching issues.
  • Ivan (Vanya) Kashperuk Profile Picture
    Ivan (Vanya) Kashperuk on at
    Cannot initialise Sustainability Manager trial
    So, you don't see the window to enter your e-mail like so? Works for me in Edge
     
  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 295,638 Super User 2025 Season 1 on at
    Cannot initialise Sustainability Manager trial
    Hi,
     
    I checked the site on my end and do see the same issue as you described. There is an alternative. You or a global administrator can go to the Microsoft 365 admin portal (admin.microsoft.com) and then go to the option to purchase services. There is a free trial available for the Sustainability Manager.

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André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 21 Super User 2025 Season 1

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CU17060731-0 Profile Picture

CU17060731-0 14

#3
Ivan (Vanya) Kashperuk Profile Picture

Ivan (Vanya) Kashperuk 13

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