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Posted on by Community Manager

Hello Super Users!

 

After taking in all of your feedback and concerns about AI use in the Community, we've developed some new guidelines.

 

As a start, these guidelines have been posted in our Writing effective responses in the community article, and will be promoted throughout the Community in the near future for visibility. Eventually we plan to incorporate these guidelines into our Code of Conduct as well.

 

Now comes the important part – we need your help to make these guidelines work. While there are tools out there that can be used to identify some AI assisted content, none are as effective as our Super Users and Moderators. If you spot suspected AI-assisted content, we ask that you follow a simple process to address it:


  1. Reply to the content with a comment asking to cite sources if it was AI generated, and referencing these guidelines. (a sample Quick Response is provided below)
     

  2. If the user doesn't respond to the notice or fails to make the necessary changes within 7 days, moderators should Report the content for removal, noting in the description it was for failing to cite AI sources.

    • Also be sure to report/remove your own reply asking them to cite sources, as it would be confusing once the object of the reply is removed.

    •  

  3. If the user repeatedly fails to adhere to these guidelines, please let the Community Managers know (via private message, private forum post, report, or Teams) so we can take action such as banning the user.

  4.  
 

We believe this is a fair and appropriate way to both allow for responsible AI usage, while addressing irresponsible AI spam in our Community.

 

Here is a sample Quick Responses you can use for these situations – feel free to tailor to the situation as needed, just be sure to link to the guidelines and be respectful.

 
<div>Thanks for posting INSERTMENTION, we appreciate your desire to help the Community!</div><div> </div><div>I think your reply might be an AI-assisted post, but I do not see any tools or sources cited. Can you update the post to include your sources, or confirm this was not produced using AI?</div><div> </div><div>Please refer to the<span> </span><strong>Use AI responsibly</strong><span> </span>section of<span> </span><a href="https://community.dynamics.com/help/?partialurl=suggested-verified-forum-answers">Writing effective responses in the community</a>:</div><div> </div><div><em>Do not</em></div><div> </div><ul><li><em>Copy and paste AI-generated answers into the forum without verification. While AI is a valuable tool, it is not always correct, and can provide detailed answers that look correct, but are not.</em></li><li><em>Conceal the use of AI. If your answer was written in concert with AI, be forthright about it to ensure that others have an opportunity to review or vet your response for accuracy.</em></li></ul><div> </div><div>Thank you!</div><div> </div>
 
 

Be sure to replace the 'INSERTMENTION' text with a mention to the author of the suspected AI content so they will be notified.

 

Sample output:

 
 

Thanks for posting INSERTMENTION, we appreciate your desire to help the Community!

I think this might be an AI-assisted post, but I do not see any tools or sources cited. Can you update the post to include your sources, or confirm this was not produced using AI?

Please refer to the Use AI responsibly section of Writing effective responses in the community:

Do not

 

  • Copy and paste AI-generated answers into the forum without verification. While AI is a valuable tool, it is not always correct, and can provide detailed answers that look correct, but are not.

  • Conceal the use of AI. If your answer was written in concert with AI, be forthright about it to ensure that others have an opportunity to review or vet your response for accuracy.
 

Thank you!

 

 

 

You might also then add more details about any inaccuracies they noted, for any other readers of the post.

 

If you have any questions or concerns about this policy, or the moderator guidance, please let us know in the comments!

 

Thank you all!



 

For quick reference, here are the entirety of the Use AI responsibly guidelines we've published:

 
 

Use AI responsibly

 

AI can be a big help in the Community forums, making getting answers faster and more efficient. Here are some do’s and don’ts on the use of AI in the Community forums.

 

Do

 

AI can still be a fantastic assistant to improve the quality of your answer. Here are some best practices for how AI can enhance the community experience for everybody:

 

  • Always double-check AI answers before posting. While AI can quickly come up with solutions, it’s not perfect. Always check the answers it generates by comparing them to reliable sources or consulting with experts. This ensures the information is accurate and helps keep the forum’s reputation strong.

  • Use AI to evaluate your answer. By using AI as a partner, it can often provide additional context or point out areas you hadn’t considered prior to posting.

  • Use AI to rewrite a question you’re posting to include some missing details that will make it easier for someone to answer your question.

  • Use AI to generate sample data or code in support of an example. Just be sure to double-check the code to ensure it makes sense.

  • Quote or paraphrase AI in support of your own answer. For example, “I asked Copilot, and it said….I agree with that, but I’ll add that…”

  • Respond to any follow-up queries about your use of AI in your post.

  •  
 

Don’t

 

  • Copy and paste AI-generated answers into the forum without verification. While AI is a valuable tool, it isn’t always correct, and can provide detailed answers that look correct, but are not.

  • Conceal the use of AI. If your answer was written in concert with AI, be forthright about it to ensure that others have an opportunity to review or vet your response for accuracy.

  • Deploy an answer bot. With the use of Computer Using Agents (CUA), some tasks like reviewing questions and generating answers can now be fully automated. Similar to copying and pasting answers, a CUA tool may post incorrect answers that diminish the value of the forums for all users.

  •  

Note:

Failure to disclose the use of AI or posting AI-generated answers that are not properly vetted for accuracy prior to posting constitute a violation of the Code of Conduct which requires all members to “Cite the source of anything you post or upload, if it isn’t your own original content.” The post in violation may be removed, and repeated occurrences may result in being banned from the Community.

 

Moderator actions for AI-generated content

If a moderator suspects AI-generated content on the Community that does not adhere to this guidance, they should take the following steps:


  1. Reply to the content with a comment asking to cite sources if it was AI generated, and referencing these guidelines.

  2. If the user doesn't respond to the notice or fails to make the necessary changes, moderators may remove the content.

  3. If the user repetitively fails to adhere to these guidelines, the user may be banned.

  4.  
 

By following these guidelines, AI can be a valuable tool in the forums, providing helpful, accurate answers while keeping the Community’s trust intact.

 

 

 

 

 

 

 

 
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