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# Contextual AI S2S Prod Application user - what is it and why is it doing so much data retrieval?

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Posted on by Gary O

We've noticed a Microsoft added non-interactive user account (# Contextual AI S2S Prod Application) that is doing a large amount of data reads in our production environment but I can't find what it's purpose is. Does anyone have any idea? The account looks as though it was created at the end of February so I presume it came along with a wave release.

It's consistently doing >10x the data retrieval of an average user.

First thoughts were that it was Copilot related to the AI insight cards, but would like some further info before I start turning features off?

Kind regards.

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Dynamics 365 general

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Jonas "Jones" Melgaard 4,449 Super User 2025 Season 1 on at

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# Contextual AI S2S Prod Application user - what is it and why is it doing so much data retrieval?

Have you enabled the natural language search in the environment?

It came In the latest release wave, and it's my best guess: https://learn.microsoft.com/en-us/power-platform/release-plan/2024wave2/power-apps/find-records-filter-views-using-natural-language

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