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Not able to see the data on the views after importing the license

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Posted on by CU24021359-0

Hi Experts,

We are ISV provider currently we are planning to implement licensing framework, During the testing we have observed on of our customer who imported our license key they are not able to see the data on the views. However underlying table has the data.

Just to make sure we just dropped the configuration key on the couple of views and performed the database sync then we could see the data.

Note : We could see the license is active.

Can anyone share your insights here ?

Thanks,

Guru

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Dynamics 365 Finance

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ssc121 20 on at

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Not able to see the data on the views after importing the license

Hi,

Please check which model ID has higher precedence. For example, go to the model descriptor check ID

If there are conflicts in customizations, try installing the ISV model first, then your custom model.

If this don't help then probabaly you need to see configuraiton keys only.

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CU24021359-0 4 on at

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Not able to see the data on the views after importing the license

Thanks for the response.

Hi Sohaib,

Configuration keys are enabled and this is the model deployment to the customer environment not the binary (Deployable package) because they have the customization on top of our ISV solution.

Hi Andre,

License has been imported using the AXutil command mentioned in the link (https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/dev-tools/isv-licensing). We have multiple configuration keys but the License code is applied only to the parent configuration key so here single license file for the parent configuration key. Currently we are testing this in the customer dev environment so we just removed the configuration key from the visual studio build and sync then we could see the data on the view.

Looking forward to hear from you.

Thanks,

Guru

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André Arnaud de Cal... 296,698 Super User 2025 Season 2 on at

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Not able to see the data on the views after importing the license

Hi Guru,

In case you are using the ISV licensing framework provided by Microsoft, this has some caveats. Can you tell how the license was imported? Do you have only one license key and one configuration key? As you mentioned that you dropped the configuration keys, did you test the license file on a development environment or was it provided on a UAT sandbox?

When the ISV license is active, the tables are always available in the database after a sync. Views are only created when the license file is valid. When you install a deployable package including the license file, it will import the license and perform a database sync. Views should be created as part of that process.

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Sohaib Cheema 47,027 User Group Leader on at

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Not able to see the data on the views after importing the license

Hi,

I would not doubt you forgot to enable the configuration key in the system administration, where you shipped the Configuration Key along with the ISV solution's code/binaries. Is that correct ?

And what is the process for your license generation?

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