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Business Central Excel Add-in failing to authenticate

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Posted on by LV-06051402-0

Hi, we have multiple users from multiple companies experiencing the following authentication error:

Please sign in with a user account associated with the server: https//exceladdinprovider.smb.dynamics.com error see https://aka.ms/msal.js.errors#timed_out for details

Has anyone come across this error and found a solution?

The following has NOT resolved the error:

Signing out of D365 Office accounts.

Signing out of BC and back in.

Signing out of Excel.

Ensuring that EXCEL EXPORT ACTION is selected on the User Card as a permission set also does not give the user the ability to launch the excel add-in

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Dynamics 365 general

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