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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / how to get a copy of m...
Microsoft Dynamics RMS (Archived)

how to get a copy of my current RMS POS activation key?

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Posted on by scottfatcat 120

I recently have had computer trouble and was migrating to a new POS computer, Initially I tried just moving the hard drive, but that didn't work.  I ended up doing a fresh system and RMS install on the new machine. I would like to migrate the activation key from the old computer to the new, since I don't want to purchase a new key or maintenance plan for a deprecated platform.. The system originally was setup in 2004, with a new RMS key issued in 2015 when I migrated to RMS 2.0.   I have the emails which had the links to the activation key, but they are no longer working. This was done through Microsoft, not through a provider.  online and phone support just go to dead ends. I have no idea who the original partner was who I got the original system from. 

What are my choices here?  I just need to get one POS terminal running.  thanks!

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  • Kevin Antosh Profile Picture
    Kevin Antosh 1,645 on at
    RE: how to get a copy of my current RMS POS activation key?

    Wow. I have heard that MS had given up on RMS back in 2016 but the experience you described means that no one using RMS should rely on MS for assistance. Glad that it worked out in the end for you. Sounds like those of us working for RMS Partners and VAR's are on our own. It sounds like you have things under control -  if you ever need RMS support (or want to look at the low cost direct replacement programs for RMS) - please let me know - we have 9 RMS/HQ support techs and also have started migrating our customer base to the low cost direct replacement programs for RMS.

  • Suggested answer
    scottfatcat Profile Picture
    scottfatcat 120 on at
    RE: how to get a copy of my current RMS POS activation key?

    Wow. Just wow......... I spent 4.5 hours today on the phone with Microsoft trying to solve what seems to be a very simple problem.. just let me get my PID.  I went through pretty much every single department even tangentially related to RMS, with multiple wait times over 30 minutes, transferred over and over, back and forth, and in the end no one could actually help me do this simple task.

    One of the RMS support personal was able to tell me the provider info from my initial install in 2004.  In the end, I contacted them and through a support chat, they were able to get my PID with minimal fuss.  Obviously hindsight is 20/20.  I didn't think that was even worth-while as I have literally not contacted for anything since 2004. no service needed, I thought they might not even be in business, let alone have any records from that install.    

    I realize that this software has been discontinued, and microsoft is a big company, but damn!  not one of the 15 people I talked to there could help, nor direct me correctly to someone who could.  They just transferred me to another department ill-equipped to answer my simple question. even with invoice numbers, business name, account numbers.....  Pathetic.

    Apparently I didn't even need a new service contract, as the provider was able to give me the PID for the cost of a support call.   I've wasted multiple days on this clusterfudge

  • scottfatcat Profile Picture
    scottfatcat 120 on at
    RE: how to get a copy of my current RMS POS activation key?

    Hi Kevin, Thank you for the response.  I never had a physical copy of the v.2 software.   I was giving a link in an email to download the software and an online activation key directly through microsoft when I upgraded from 1.2 to 2.0.   Unfortunately those email links no longer function. unfortunately I didn't write the key down, though I'm not sure it would have helped now anyway. Trying to call about activation etc. just leads nowhere.  I Don't think I have a listed partner since it was through microsoft directly.  Any records I had of the original installation partner from 2004 is long gone.  I plan on calling again Monday and hopefully get through the phone maze to someone who can give me some actual answers. This is all just to get my new POS computer up and running before the old one totally craps out.  

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,645 on at
    RE: how to get a copy of my current RMS POS activation key?

    Hi Scott!  Do you have the license key sticker?  Normally came with or on the sleeve that the RMS 2.0 CD was in. Or maybe an email with the actual license key? We just did this for a customer in Hawaii on Friday and the online activation worked fine - we just needed the actual license key code.  I could also email you a change of partner form or you can call MS at 888-477-7877 to see if they could look up who your assigned Partner/VAR is as they may have a record of the license key.

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