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In this session from the February 2026 #,CRM #Dynamics365Community Call, Björn Zahnow and Pauline Kolde explore how #Copilot and #AI agents can extend #Dynamics365 Customer Insights beyond out‑of‑the‑box marketing. Through real-world scenarios and de
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In this session from the January 2026 #Dynamics365Community Call, Dan Gittler, leader of the #Dynamics365 Field Service product, walks through what’s coming next for the platform and how Microsoft is thinking about the future of #FieldService. Dan ou
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In his session at the January 2026 #Dynamics365Community #CRM call, Microsoft MVP and MCT Mike Hartley focuses on a discipline that’s often overlooked until it becomes a problem: accessibility and real-world testing. He shares why he intentionally st
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In his session at the December 2025 #Dynamics365 #CommunityCall, #Microsoft's Ayushman Jain presents recent updates to the MCP server in Dynamics 365, demonstrating how AI agents and LLM assistants can now interact with #CRM data and automate sales w
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In his session at the December 2025 #CRM-focused #Dynamics365 Community Call, Jonas Schwarzwälder presents strategies for managing the end-to-end lead lifecycle by integrating Dynamics 365 Customer Insights, Power Platform, and Microsoft 365. He illu
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Closing cases shouldn’t be a waiting game. With the latest Dynamics 365 Contact Center update, Case Management Agent (CMA) takes the last mile off your plate, automating follow-ups and case closure with SLA-aware precision and sentiment-savvy logic.
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Guest presenter Johan Persson explains Microsoft's One Dynamics One Platform initiative, which aims to unify CRM and ERP under a single suite, allowing both to be installed as applications on the Power Platform, while maintaining separate databases a
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Microsoft MVP Dian Taylor reviews #Dynamics365 Contact Center's new autonomous agents, including the Customer Intent Agent, Case Management Agent, and more. In this session from our recent #CRMCommunityCall, she shows how they transform service opera