This #TechTalk from Solution Architect Anand Singh and Senior Product Manager Soham Ghosh introduces the Case Management & Customer Intent Agents for #ContactCenter, designed to streamline how organizations track, route, and resolve service cases in
This #TechTalk from the Microsoft #FastTrack team shows how Embedding Mobile‑Driven Apps empowers organizations to bring lightweight, task‑focused mobile experiences directly into Dynamics 365. This episode is hosted by Microsoft Solution Architects
In his session at the December 2025 #Dynamics365 #CommunityCall, #Microsoft's Ayushman Jain presents recent updates to the MCP server in Dynamics 365, demonstrating how AI agents and LLM assistants can now interact with #CRM data and automate sales w
In our latest #FastTrack #TechTalk Microsoft's Martin Walker and Satish Panwar discuss the Time, Expense, and Approvals (TEA) Agents in Dynamics 365 Project Operations. This Tech Talk includes a demonstration of the agents and provides guidance to he
Discover how Microsoft Sustainability Manager streamlines #ESG reporting - from automated data collection and value chain emissions tracking to S&G aggregations, Product Carbon Footprints, and AI-powered insights with Copilot. With your hosts from th
In the December 2025 #Dynamics365 #ERP Community Call, special guests Christian Rytt, Laze Janev, and André Arnaud de Calavon walked through new capabilities such as the Supplier Communication Agent, AI‑driven demand planning, the immersive home expe
In his session at the December 2025 #CRM-focused #Dynamics365 Community Call, Jonas Schwarzwälder presents strategies for managing the end-to-end lead lifecycle by integrating Dynamics 365 Customer Insights, Power Platform, and Microsoft 365. He illu
Accelerate AI agent development for Dynamics 365 ERP (MCP) from idea to production in this #FastTrack #TechTalk from Microsoft's Jared Hall. He'll showcase use cases to data, apply proven design patterns, and orchestrate agents with #CopilotStudio, #
This #Dynamics365Bites episode focuses on how Base Price Determination establishes the starting price in Unified Pricing Management, showing how UPM selects the correct base price using rules, hierarchies, and product attributes. Senior Solution Arch
