Microsoft is transforming the way we interact with Business Central apps. With the new “Chat with Copilot” feature (currently in Public Preview), users can now ask questions in natural language and instantly get answers on how to use their installed extensions and apps.
This is more than a help tool, it’s like having a built-in consultant available 24x7, guiding you through features and processes right inside Business Central.
Why This Feature Matters
Every Business Central tenant often has multiple extensions installed from AppSource or partners. While these apps add tremendous value, the challenge has always been:
- How do users know what each app does?
- How quickly can they start using it effectively?
Traditionally, this required training sessions, documentation, or trial-and-error. Now, with Copilot, you just ask your question, and it answers in context.
What You Can Do with Chat + Copilot
Here are a few real-world scenarios where this feature shines:
- Banking Add-on Installed → Ask: “How do I reconcile imported bank statements with this app?”
- Project Management Extension → Ask: “Show me how to create and assign project tasks.”
- Localization Package (e.g., Italy VAT) → Ask: “What VAT setup options are available for Italy in this app?”
Instead of digging through manuals or waiting for your consultant, the answers are instant and contextual.
Key Benefits
✅ Discoverability – Helps users quickly understand what an app can do.
✅ Productivity – Reduces onboarding time for new apps.
✅ Self-Service – Less dependency on consultants or IT for routine questions.
✅ ROI Maximization – Ensures businesses fully leverage the extensions they pay for.
Current Status
- Available in Public Preview (PP) as part of the 2025 Release Wave 1 updates.
- Accessible in sandbox environments for testing.
- General Availability (GA) is expected in a future release wave after user feedback.
Final Thoughts“Chat with Copilot” redefines how businesses adopt and use extensions in Business Central. By lowering the learning curve and empowering users to explore apps independently, it accelerates digital adoption and improves efficiency.If you’ve ever wished for a Business Central assistant who knows your apps inside out, Copilot is here to deliver that vision.
