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This blog explores how to enhance Microsoft Dynamics 365 Copilot to trigger Customer Insights Journeys in real-time based on sales context. This integration aims to streamline operations, reduce errors, and enhance responsiveness by enabling sales...
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Explore how Contoso uses Dynamics 365 Customer Insights - Journeys to manage one-to-many relationships and personalise email communications effectively, ensuring scalability and adherence to service limits.
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The blog provides a comprehensive guide on optimizing the performance of Dynamics 365 Customer Insights Data (CID) to expedite the derivation of actionable insights and enhance overall system efficiency. It outlines best practices for improving CI...
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This article explores practical methods for identifying customer time zones to enable personalized Quiet Time rules in Dynamics 365 Customer Insights – Journeys. Quiet Times enable organizations to suppress automated communications during inapprop...
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What is Dual-write? Dual-write is a powerful integration feature that enables data to be synchronized bi-directionally between Dataverse and finance and operations apps, providing real-time data consistency across systems. This seamless synchroniz...
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This blog breaks down the sequence of operations that occur during a CI-D batch execution. It explains the flow of job execution and interdependencies between tasks to help you better understand how data is processed behind the scenes. Whether you...
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This document provides a comprehensive guide on accessing and processing Customer Insights – Journeys (CI-J) interaction data without using Microsoft Fabric, detailing alternative methods for data retrieval, processing, and visualization.