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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Error trying to access...
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Error trying to access System job information

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Posted on by Wherezwaldo 33
Hi,
 
I am trying to access the details behind a system job. This is a case and there is a system job in a waiting state.
 
When I click on the hyperlink to show me the system job details it opens up and dynamics error page.
 
Previously the page would expand to show the elements within the system job and where it found an error.
 
Screen shots attached.
 
Any help appreciated.
 
Thanks
Categories:
Dynamics 365 Customer Service
System job Captur...
System job Captur...
  • CU31070918-0 Profile Picture
    CU31070918-0 2 on at
    Error trying to access System job information
    @Muhammad Shahzad Shafique Thanks so much! Your explanation was super clear and honestly helpful. The tips about checking the plugin trace and using advanced search were spot on — exactly what I was stuck on. Appreciate it!
     
  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,273 Most Valuable Professional on at
    Error trying to access System job information
    This issue typically occurs due to a corrupt system job record or missing custom plugin/workflow assembly.
    To resolve:
    1. Check Plugin Trace Logs: Go to Settings > Plugin Trace Log to identify underlying errors.
    2. Use Advanced Find: Search the system job (AsyncOperation) entity directly to view XML or status.
    3. Enable Exception Details: Turn on detailed error messages in System Settings > Customization.
    4. Clear Cache & Try Another Browser: Rule out UI rendering issues.
    5. If custom workflow/plugin was deleted, re-register or remove references.

     
  • CU26071520-1 Profile Picture
    CU26071520-1 25 on at
    Error trying to access System job information
    Having the same issue with a slightly different error message:

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