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OrganzationServiceFault error while creating a Price list item

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Posted on by CU12100923-0

Hello Experts,

The users having a role other than System Admin are getting OrganizationServiceFault error, when they create a Price list item.

System admin users are not getting this error. I believe it is related to some permission but couldn't figure it out.

The user role has full access to Product table.

Attached is the error log.

Thanks,

Priyank

Categories:

Dynamics 365 Sales

ErrorDetails (9).txt

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Tom_Gioielli 1,834 on at

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OrganzationServiceFault error while creating a Price list item

Price List Item permissions are linked in the backend to the Product table I believe, so you won't see them listed as a specific entity in the security role settings. As others have mentioned, there are a few related table permissions you should check for users to have append/append to permissions.

Price Lists

Products (Should also have create, edit, and read permissions)

Currency

Unit

I don't believe there is any Column Level Security on the Price List Item table out of the box, so it should not be an issue there (but might not hurt to double check if the above doesn't work or if you have significant customizations in your environment).

If you are using custom security roles, try assigning some OOB ones to the users. Sales Manager or Vice President of Sales roles should have product management permissions.

Predefined security roles for Sales | Microsoft Learn

You might even be able to compare these roles to your custom ones to see where the permissions differ and identify your issue. I don't use AI for my answers, just over a decade of experience in CRM functional work (which means I can still make mistakes, but you can't get as mad at me because I still tried). Let me know if this works out for you and what the resolution was.
SescoDev 7 on at

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OrganzationServiceFault error while creating a Price list item

I'm encountering this same error, and what's more, the ProductPriceLevel entity does not appear on any of the customizable security roles, nor can it be added. Permissions for this entity cannot be manipulated even as a System Administrator using tools like XRMtoolbox or the Power Platform Admin center.

Looking at OOB roles like Sales Manager or Sales Professional manager in the Power Platform Admin Center, the tables pricelevel and productpricelevel do not appear.

They also don't display any permissions in the Entity Access Management tool in XRMToolbox; Product and TransactionCurrency, however do display permissions (see below screenshots)

So far, I've tried using the OOB roles of Sales Manager, Sales Professional Manager, and Vice President of Sales based on guidance from other answers and from here: Predefined security roles for Sales | Microsoft Learn

I've also tried to make a custom role for Product Management, but am unable to assign permissions for the PriceLevel, Unit, or PriceLevelItem tables.

I've checked my column security rules and there's none in place that impact these tables.

Interestingly, these tables also show either no permissions or inaccessible permissions for the System Administrator role, however as an Admin I am able to create, update, and add items to price lists with no issue.

Is it possible some change with how the Microsoft.Dynamics.SalesPro.Plugins:PreValidationPriceListItemCreate plugin operates is causing this issue?
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Anne Stanton, MCSE,... 65 on at

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OrganzationServiceFault error while creating a Price list item

Check the Create, update and Append and Append To permissions on all related tables including smaller tables like Default Unit

Cheers Anne
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Daivat Vartak (v-9d... 7,805 Super User 2025 Season 1 on at

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OrganzationServiceFault error while creating a Price list item

Hello Priyank,

The error message "OrganizationServiceFault" with the error code 0x80040265 and the details pointing to ApiExceptionMessageName: PrivilegeDenied strongly indicates that the users lacking the System Administrator role are missing a specific privilege required to create Price List Items.

The fact that System Administrators can perform this action without issue confirms that the core functionality is working correctly, and the problem lies within the security role assignments of the other users.

Here's a breakdown of the likely cause and how to troubleshoot and resolve this:

Root Cause: Missing Privilege on a Related Entity or Operation

While the user role has full access to the Product table, creating a Price List Item involves interactions with other related entities and potentially specific operations. The error message points to a plugin Microsoft.Dynamics.SalesPro.Plugins.PreValidationPriceListItemCreate, which suggests the privilege check is happening during the pre-validation stage of creating the Price List Item.

Troubleshooting Steps to Identify the Missing Privilege:

Review Related Entities: Creating a Price List Item typically involves:

Price List: The Price List to which the item is being added.

Unit Group: The unit of measure for the product in this price list.

Currency: The currency of the price list.

Ensure the user's role has the necessary Read, Create, Write, and potentially Associate/Disassociate privileges for these entities. Even if they don't directly create these records during the Price List Item creation, the system might perform checks against existing ones.

Examine Specific Operations: There might be specific, granular privileges related to price list management that are not explicitly tied to the entity level. Look for privileges that contain keywords like:

Price List

Price List Item

Add to Price List

Manage Prices

Discount List (as Price List Items can be linked to discount lists)

These privileges might reside under different tabs within the Security Role editor (e.g., Core Records, Sales).

Analyze the Plugin Execution: The error details mention the plugin Microsoft.Dynamics.SalesPro.Plugins.PreValidationPriceListItemCreate. This plugin is likely performing the privilege check. While you can't directly see the plugin's code without customization, the fact that it's triggering the "PrivilegeDenied" error is a key indicator. The plugin might be checking for a privilege that isn't obvious just from looking at the Product entity.

System Administrator Comparison: Carefully compare the security role of a working System Administrator with the role(s) of the users experiencing the error. Look for any differences in privileges related to the entities mentioned in step 1 and any operations related to pricing and sales.

Enable Auditing (Temporary): Temporarily enable auditing on the Price List Item entity and related entities (Price List, Unit Group, Currency) for the "Create" operation. After a non-admin user attempts to create a Price List Item and gets the error, review the audit logs. The logs might provide more context about which operation or entity access was denied.

Check for Customizations: If your system has any custom security roles, custom plugins, or custom workflow steps related to Price List Item creation, review their logic. A custom component might be enforcing additional privilege checks.

Steps to Resolve the Privilege Issue:

Open the Security Role Editor: Navigate to Settings > Security > Security Roles.

Identify the Affected User Role(s): Open the security role(s) assigned to the users experiencing the error.

Review Privileges Tab by Tab: Carefully go through each tab in the Security Role editor (e.g., Core Records, Sales, Marketing, Service, Customization, Business Management).

Grant Necessary Privileges: Based on your analysis in the troubleshooting steps, grant the necessary Read, Create, Write, and potentially Associate/Disassociate privileges for the Price List, Unit Group, and Currency entities.

Look for Specific Pricing/Sales Operations: Within the relevant tabs (especially Sales), search for and grant any specific privileges related to managing price lists, adding price list items, and discounts.

Test Thoroughly: After making changes to the security role, have the affected users attempt to create Price List Items again. Ensure the error is resolved and that they can perform the action successfully.

Iterate if Necessary: If the error persists, go back to the troubleshooting steps and continue investigating other potential missing privileges.

Example of Potential Missing Privileges:

Based on common scenarios, some privileges you might need to explicitly grant (beyond full Product access) are:

Price List: At least Read privilege at the Organization level. Create and Write might be needed depending on whether users also need to create or modify Price Lists themselves.

Unit Group: At least Read privilege at the Organization level.

Currency: At least Read privilege at the Organization level.

Specific "Add Price List Item" or similar operation privilege (look carefully within the Sales tab).

By systematically reviewing the privileges of the affected user roles, especially concerning related entities and specific pricing operations, you should be able to identify and grant the missing privilege that is causing the "PrivilegeDenied" error when creating Price List Items. Remember to test thoroughly after each change to the security role.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,

Daivat Vartak
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Holly Huffman 6,437 on at

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OrganzationServiceFault error while creating a Price list item

Good morning, afternoon, or evening depending on your location!

Thank you for sharing the detailed error log. Based on the information provided, the OrganizationServiceFault error appears to stem from a "PrivilegeDenied" exception, indicating insufficient permissions for the affected users when creating a Price List Item. The error also references a plugin step, which suggests that a PreValidationPriceListItemCreate plugin may be enforcing additional access or validation checks.
Steps to Address the Issue:

Review Security Role Permissions:

Confirm that the affected users have Create, Read, Write, Delete permissions for the Price List Item entity.

Ensure permissions for related entities such as Price List are also granted.

Plugin Investigation:

Analyze the PreValidationPriceListItemCreate plugin referenced in the error log.

Verify whether the plugin introduces additional privilege checks or dependencies on specific fields/entities.

Field-Level Security:

Check if any fields within the Price List Item entity are subject to field-level security restrictions.

Testing:

Assign a temporary, unrestricted security role to the affected users to confirm whether the error persists.

If resolved, incrementally reintroduce permissions to pinpoint the missing access.

Hope this is helpful :)