Hi Tony,
What you’re seeing is expected when first moving from Outbound Marketing to Real-Time Journeys. Even though the interactions appear on the timeline, the Insights tab relies on journey analytics data that takes time to start populating.
If your environment is relatively new to Real-Time Journeys, you may not see the Insights controls right away because Microsoft “warms up” the tenant before surfacing those analytics. This warm-up period ensures the platform is consistently capturing, processing, and storing journey events.
I’d recommend reviewing the Microsoft Learn documentation on Real-Time Journeys warm-up and data readiness: Dynamics 365 Customer Insights – Journeys warm-up overview
Once enough data has accumulated, the Real-Time Journey Insights should start appearing on the contact record’s Insights tab without any additional configuration on your end.
Hope that helps clarify why you’re not seeing them yet!
- Erin
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