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We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. In Contact Center behaviors we have recording and transcription features enabled.
When a sample customer calls our line, they hear the message: “This meeting is being recorded.”
We would like to remove this message because we already have our own custom welcome announcement in our language, which includes this information.
How can we disable or remove this default recording announcement?
We have the exact same issue with the same architecture — Teams Operator Connect number on a Resource Account connected to Dynamics 365 Contact Center with Copilot voice bot as IVR.
We do not have a third party compliance recording solution. We are using Dynamics 365 Contact Center native built-in recording.
We have the same announcement playing — "This meeting is now being recorded" when the bot answers, then "This meeting is no longer being recorded" followed by "This meeting is now being recorded" again at transfer to the agent.
How this can be resolved/slient/removed as its not giving a good customer experience, also in the IVR we have the recording message to meet the compliance.
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