We are using Field Service module and utilizing the Work Order Service Task with Inspection Template. The Inspection sometimes includes "+" symbols. However, when needing to generate a report via the out of the box Export Responses, it seems to exclude the symbol in the PDF.
Can you kindly advise if this is a limitation or have any references that mentioned this issues? Furthermore, any idea on how to make this work without doing further customization?
Export responses for Inspection Form does not include "+" symbol
I couldn’t find any official documentation that specifically mentions the “+” (plus) symbol being dropped from inspection responses when using the OOB Export Responses → PDF in Dynamics 365 Field Service / Inspections. However, I found details about export limitations and some workarounds that may help, and possible explanations for why the “+” symbol might be getting lost. I’ll share what I found + some suggestions on how you might address this without heavy customization.
Encoding / Font issues
The PDF generation engine might use a font that does not fully support certain symbols, or it escapes special characters. If “+” is considered special, it might be omitted in certain contexts. HTML/JSON rendering sanitization
Inspection responses are stored in JSON / Dataverse. When rendering into PDF, some systems sanitize or escape characters. The “+” might be being interpreted or stripped during sanitization. Template / Layout formatting
The question/response area might be using input controls or fields that don’t preserve certain characters, especially if text is trimmed or placed in fixed-width fonts or fields that do not support them. PDF export library limitations
The library or service Microsoft uses under the hood for PDF export may have rules or bugs for how symbols are handled.
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