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Service | Customer Service, Contact Center, Fie...
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Trying to install "Dynamics 365 Productivity Tools" via App Source but failed

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Posted on by 4
When trying to install "Dynamics 365 Productivity Tools" via App Source but failed with Below error and installation failed.
 
ProductivityToolsAnchor
NotProvided
Cab file required for importing solution with name ProductivityToolsAnchor and publisher name microsoftdynamics.
Error code
-2146863614
 
I have the same question (0)
  • JS-21081328-0 Profile Picture
    4 on at
    Trying to install "Dynamics 365 Productivity Tools" via App Source but failed
    Thanks Nour for your reply !
    No, I can't see this Solution deployment in Solution list as made no entry and failed at initial stage. I do have "OmniChannel compoenents" installed as well to make sure if any dependencies for "Dynamics 365 Productivity Tools".
  • Nour Abuzaid Profile Picture
    121 on at
    Trying to install "Dynamics 365 Productivity Tools" via App Source but failed

    The error you're encountering when trying to install Dynamics 365 Productivity Tools—specifically:

    Error Code -2146863614
    Cab file required for importing solution with name ProductivityToolsAnchor and publisher name microsoftdynamics

    typically indicates a missing dependency or component required for the solution to install properly.

    🔍 What This Error Means

    This error is related to Dataverse solution import failures where the system expects a .cab file (a packaged solution file) that includes all necessary components. If the solution depends on other Dynamics 365 apps or components that are not installed or outdated in your environment, the import will fail 
     

    ✅ How to Fix It

    Here’s a step-by-step guide to troubleshoot and resolve the issue:

    1. Check for Missing Dependencies"

      • Go to the Power Platform Admin Center.
      • Navigate to your environment → Solutions → Click on the failed solution.
      • Use the “Show Dependencies” button to identify what’s missing .

        Install or Update Required Apps:
        • If the missing component is a Dynamics 365 app (e.g., Sales, Customer Service), install or update it from the Power Platform Admin Center  .
        • You may need to be a System Administrator to perform this action.

          Ensure Environment Is Properly Configured:
           

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