How to open a session template in a new tab on load of customer service workspace app

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Posted on by MM-10071153-0

I am trying to open (via configuration) a session template in a new tab on load of customer service workspace app. It is not working. Is there any way to do that via some script or is it possible via configurations?

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KristineRisberg 38 on at

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Opening tabs inside a session is supported by configuration. Automatically opening a new session when the workspace app itself loads is not a standard configuration option. There is, however, a supported JavaScript API for creating sessions and tabs through App Profile Manager. Microsoft documents Microsoft.Apm.createSession, where you pass a templateName, sessionContext, and focus behavior. There is also Microsoft.Apm.createTab for opening tabs within the focused session. createSession method (app profile manager) JavaScript API Reference | Microsoft Learn

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