Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Duplicate payment need...
Finance | Project Operations, Human Resources, ...
Unanswered

Duplicate payment needs to be sent back

(1) ShareShare
ReportReport
Posted on by AP-11111354-0 8
Hello,
 
I have a payment posting/Duplicate issue… Client made a payment for $866.66 and $780.99 for a patient. The $866.99 is posted and applied to the invoice. However, the $780.99 is duplicate which we need to refund it back to the client. Payment Poster can’t apply that $780.99 since there is nothing to apply to in D365 and the AP team can’t process the duplicate back to client until we apply it in D365 and generate an SCN#. Our AP team tried to process the refund but D365 didn't process without an SCN#of that dupe payment, and we don't know how to create the dupe payment to show it with SCN#. Our finance team is pretty new so we don't know how to resolve this issue. Any suggesting on how to perform this in D365? 
Categories:
Microsoft Dynamics SL
  • Brian_IL Profile Picture
    Brian_IL 709 on at
    Duplicate payment needs to be sent back
    Your post appears with Dynamics SL questions. Please change the product to D365, a completely different app; you'll be much more likely to get an answer.
  • AP-11111354-0 Profile Picture
    AP-11111354-0 8 on at
    Duplicate payment needs to be sent back
    oh sorry... Idk why that happen but below is my issue...
     
    I have a payment posting/Duplicate issue… Client made a payment for $866.66 and $780.99 for a patient. The $866.99 is posted and applied to the invoice. However, the $780.99 is duplicate which we need to refund it back to the client. Payment Poster can’t apply that $780.99 since there is nothing to apply to in D365 and the AP team can’t process the duplicate back to client until we apply it in D365 and generate an SCN#. Our AP team tried to process the refund but D365 didn't process without an SCN#of that dupe payment, and we don't know how to create the dupe payment to show it with SCN#. Our finance team is pretty new so we don't know how to resolve this issue. Any suggesting on how to perform this in D365?
  • Anton Venter Profile Picture
    Anton Venter 18,748 Super User 2024 Season 2 on at
    Duplicate payment needs to be sent back
    Your post just contains "Hello," and nothing else. Maybe it's just for me.
  • AP-11111354-0 Profile Picture
    AP-11111354-0 8 on at
    Duplicate payment needs to be sent back
    how to create an SCN# for the dupe payment so AP team can refund it back? we're using old D365 not Dynamic. 
  • Komi Siabi Profile Picture
    Komi Siabi 12,686 Most Valuable Professional on at
    Duplicate payment needs to be sent back
    Hi, 
     
    Please, what is your question?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,961 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,443 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans