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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Address validation Cus...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Address validation Customer Engagement

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Posted on by CU20021453-0 14
Does anyone know how to implement address validation in Customer Engagement?
 
Categories:
Dynamics 365 Sales
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  • Suggested answer
    11manish Profile Picture
    11manish 365 on at
    In Microsoft Dynamics 365 / Microsoft Power Apps, the best approach is to combine postal format validation with real-time address verification using APIs.

    1. Postal Format Validation (Basic Validation)
    Validate fields like:
    • Street, City, State, Postal Code, Country
    Use:
    • JavaScript (on form)
    Plugin (server-side enforcement)
    • Apply country-specific rules (e.g., PIN code format in India)
    2. Real-Time Address Validation 
    Integrate with APIs such as:
    • Google Maps Platform
    • Bing Maps
    What this provides:
    • Address auto-suggestions
    • Validation against real locations
    • Standardized address format
    • Latitude/Longitude (optional)
  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 935 Super User 2026 Season 1 on at
    CE does not provide true out of box address validation.
    Recommended and best approach:
    1. Real‑time validation
    • Use JavaScript on the form (onChange or onSave)
    • Call an address validation API
    • Based on the response:
      • Block save if the address is invalid, or
      • Suggest a corrected/standardized address for user confirmation
    2. API options
    1. Azure Maps :  Microsoft‑aligned, global coverage.
    2. Third‑party providers (Loqate, Experian, Melissa, etc.) required only if postal‑certified validation is needed for your requirement  and these work well for US UK. 
    Best practice architecture you can follow 
    JavaScript -> Azure Function -> Address Validation API
    1. JavaScript runs on the form (onChange or onSave) and sends the address data for validation.
    2. An Azure Function acts as a secure middleware layer.
    3. The Azure Function calls the address validation service (Azure Maps or a third‑party provider) and returns the result to Dynamics 365. This will keep API keys secure and centralizes validation logic

     

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ManoVerse Profile Picture

ManoVerse 196 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 129

#3
CU11031447-0 Profile Picture

CU11031447-0 100

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