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Dynamics 365 Customer Insights - Journeys forms ignoring configured lookup display attribute

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Posted on by ADes

Has anyone else seen Real Time Customer Journey forms suddenly switch which lookup column they display?

We have a Country lookup field on both Contacts and Leads. In our RTCJ forms:

the lookup data is marked as publicly available
the filter is set correctly (Active Countries)
the display attribute is set to Country Name

This configuration has been stable and working for about a year.

Sometime last week, all active forms started displaying the 2-character ISO code instead of the Country Name field. Nothing was changed on our side:

forms were not edited or republished
the Country table/schema was not changed
permissions/security roles were not changed
lookup configuration still points to Country Name

The forms are still functional, but the displayed values are now things like CA, US, etc. instead of the full country names.

Has anyone else run into this recently? Wondering if this may be tied to a platform update or a change in how RTCJ forms resolve lookup display columns.

Any insight appreciated.

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Dynamics 365 Customer Insights - Journeys

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Nagaraju_Matta 178 on at

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Hi,

This looks like a platform-level change from a
recent D365 update rather than anything on your
side.

Two things worth checking:

1. Go to the form → lookup field settings →
confirm display attribute is still pointing to
Country Name. Recent updates have been known to
silently reset this.

2. Do a forced republish of the form — this
re-resolves the display attribute correctly
after a platform update.

If neither works, raise a support ticket — since
multiple active forms were affected simultaneously
without any changes on your side, this points to
a platform regression.

Hope this helps!

Nagaraju Matta
D365 CE & Power Platform Consultant

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Hamza H 1,997 Super User 2026 Season 1 on at

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Yes, a few users have reported similar behavior where Real-Time Customer Journey (RTCJ) forms suddenly display a different lookup column than the configured display attribute.

Since:

The forms weren't modified,

The lookup configuration still points to Country Name,

Multiple active forms changed at the same time,

this strongly suggests a platform-side change or regression rather than a configuration issue.

Things to check:

Verify the Primary Name Column of the Country table hasn't changed.

Republish one affected form as a test.

Check whether the ISO code field is now being treated as the display/name field in Dataverse metadata.

Review recent Microsoft release notes and open a support ticket if the behavior persists.

Given that all forms changed simultaneously after being stable for a year, I'd lean toward a Microsoft update affecting how RTCJ forms resolve lookup display values.

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