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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can I utilise the Web ...
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Can I utilise the Web API to get Key words for KB articles Programmatically?

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Posted on by MikeC282 2,173
Hi all,
 
I noticed with KB articles now there's a option to allow AI to auto generate key words. This is a awesome feature as I'm to back up another KB article site into Dynamics using the API.
 
 
My question is what action or function is used to generate these KB article keyword suggestions and how to use it?
 
From the REST API I can see a ExtractKeyPhrases action but when I try to set the text it throws a error.
 
 
Categories:
Customer Knowledge Management Agent
Dynamics 365 Customer Service
I have the same question (0)
  • darsh.dev Profile Picture
    darsh.dev 8 on at
    Can I utilise the Web API to get Key words for KB articles Programmatically?
    I tried looking into this as well. The “Suggested keywords” panel in the KB form isn’t using the old ExtractKeyPhrases action. That action is tied to the older Text Analytics model that Microsoft used to provide, and that service isn’t active anymore  which is why the call just fails with the “Predict failed” message no matter what text you send.
    The keyword suggestion that shows up in the UI is coming from the newer Copilot/AI features in Customer Service, and Microsoft hasn’t exposed that as a Web API action. So there isn’t a way to call the same thing directly.
    If you’re trying to generate keywords during a migration, you’ll need to use something else like Azure AI Language (key phrase extraction) or your own AI Builder model, since the built-in one isn’t callable through the API.

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