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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to delete eleme...
Customer experience | Sales, Customer Insights,...
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Unable to delete elements in email

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Posted on by PatJ@secondharvest.ca 49
Today I went to edit emails in customer insights but am unable to remove/delete existing elements. I can add and edit but unable to remove. Appears as though drop down where I can typlically selest delete or duplicate is no longer there. Is MS aware of issue or anyone else experiencing this?
Categories:
Dynamics 365 Customer Insights - Journeys
  • Suggested answer
    Jimmy Passeti Profile Picture
    Jimmy Passeti 556 Most Valuable Professional on at
    Unable to delete elements in email
    Hello,
     
    A workaround would be to open the HTML and delete it there.
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!
  • Suggested answer
    Community member Profile Picture
    Community member 7 on at
    Unable to delete elements in email
    Hello,
     
    A workaround would be to open the HTML and delete it there.
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!
     
  • Suggested answer
    Eddie Telfast Profile Picture
    Eddie Telfast 258 on at
    Unable to delete elements in email
    There was a bug across emails and forms yesterday. I was on a call with MS for a few hours last night and a hotfix was released earlier this morning (Australia time). Should be no more issues now. May need to do a hard refresh to reset cache if you're still having issues. 

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