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Service | Customer Service, Contact Center, Fie...
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Did the Work Order Historical report get deprecated?

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Did the Work Order Historical report get deprecated?
 
I can no longer find the option to enable it in Settings but I also can't find any documentation saying it was removed.
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  • Verified answer
    Nour Abuzaid Profile Picture
    121 on at
    Did the Work Order Historical report get deprecated?

    Yes — the Work Order Historical report (also known as the Work Order Summary report in Dynamics 365 Field Service) has been officially deprecated.

    What Happened

    Microsoft deprecated the Work Order Summary report on May 25, 2025.

    As of August 2025, it is no longer supported or available in environments that have received recent updates.

    You can find this deprecation notice here:

    🔗 Deprecations in Dynamics 365 Field Service
     

    🔄 Why You Can't Find It Anymore

    The report used to be enabled via:
    Settings → Analytics and Insights → Field Service historical analytics → Manage

    That option is now removed in updated environments.

    You might still see it in older or non-upgraded tenants — but it's being phased out across all instances.

    🧭 Next Steps

    Microsoft recommends using Microsoft Fabric or Power BI for similar reporting going forward. You can recreate historical reporting using Fabric's capabilities — which are more flexible and scalable.



    https://learn.microsoft.com/en-us/dynamics365/field-service/deprecations-field-service

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