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Restore failed in BC SaaS

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Posted on by DR-05031122-0

Dear all,

I have a restore failed (several times).

I want restore a Sandbox of 9 feb but i have always an internal error

Operation Type: Restore

Operation ID: d9da39ce-7ea8-4ca1-be8d-312be4cc3a8f

Operation Details

Status: Failed

Error: An internal error occurred. Try running the operation again. If the issue persists, please contact Microsoft Support and provide the Operation ID with the request.

Restore to environment name: RestorePP

Restore to environment type: Sandbox

Restore point-in-time: Feb 07, 2026, 04:00:00 PM (UTC+01:00)

Per-tenant extensions uninstalled: true

Third party App Source apps uninstalled: true

Environment cleanup skipped: false

Operation Time

Scheduled on: Mar 05, 2026, 11:36:49 AM GMT+1

Started on: Mar 05, 2026, 11:37:34 AM GMT+1

Completed on: Mar 05, 2026, 11:50:02 AM GMT+1

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Dynamics 365 Customer Service

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TGirli 38 on at

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Try restoring to a different point-in-time (slightly earlier/later) - that often fixes it. If it still fails, you’ll need to contact Microsoft support with the Operation ID, since this is a backend issue.

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