Small and medium business | Business Central, N...

Service Mgt - service cost setup

(2) Share

Report

Posted on by October Sky

253

When setting up service costs in service mgt in BC, how does it post to the general ledger for the following scenarios:

1. Ship and consume - does it take the unit cost and post to the expense account mapped?

2. Ship and invoice - from this setup below, BC displayed GL entries that posted to expense accs for the unit prices (not unit costs). Is this correct?

Why is unit price used for ship and invoice or is this setup incorrectly?

I have read the microsoft documentation so links to that service mgt info are probably of minor help; it is more practical help sought.

Categories:

Dynamics 365 Business Central

All responses (4)

Answers (0)

October Sky 253 on at

Like (0)

Report

Service Mgt - service cost setup

@Jainam

Thanks for your reply

In your example, is the service cost posting to a P&L expense account or a P&L Income acc? The account number is 6810.

Is the service cost posting to an expense or revenue account? That is the confusion for me. The company earns revenue by selling this cost to the customer.

Should all service costs have an income/revenue GL account?
Suggested answer

YUN ZHU 77,515 Super User 2025 Season 1 on at

Like (1)

Report

Service Mgt - service cost setup

Hi, hope the video helps as well.

https://www.youtube.com/watch?v=HTS53xepRhs

Thanks.

ZHU
gdrenteria 14,174 Most Valuable Professional on at

Like (2)

Report

Service Mgt - service cost setup

Hi, good day
I hope this can help you, and give you some hints.

Posting Groups in Service Management in NAV | Totovic Dynamics 365 Blog

Posting Groups in Service Management with Warranty | Totovic Dynamics 365 Blog

Best Regards
Gerardo
Suggested answer

Jainam M. Kothari 318 on at

Like (2)

Report

Service Mgt - service cost setup

Hello,

Please find the attached Screenshot that in which in the Service Cost, Unit Cost is 20 and Unit Price is 160.

If i am going to post the with

1. Ship and consume - it will be post the Service Ledger Entry with Unit Cost.

2. Ship and invoice - it will Post the G/l Entry with Unit Price with G/l mapped in Service Cost table and Service Ledger Entry with Unit Cost.