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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Looking to swap career...
Customer experience | Sales, Customer Insights,...
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Looking to swap careers to CRM consultant.

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Posted on by CU03021322-0 13
I'm a young person currently looking at swapping career paths towards becoming a CRM Consultant, currently I'm doing a apprenticeship what will last for another year and a half in a completely different industry what has no IT skills included in it, however I've grown up with computers and I'm competent In PowerPoint, exel ect.
After work I've been completing various Microsoft learn units centered around CRM fundamentals, and plan to eventually take the exam and gain a fundamentals certificate. I have around a year and a half until I can start applying for roles.
my main questions are, what are starting roles I could qualify for with around 3 qualifications centered around CRM, and is there anyway for me to get some practical experience while I study, and finally any reccomendations for studying.
any help is welcomed and would love to talk about how people eventually got into 365 oriented jobs!
Categories:
Microsoft Dynamics CRM
  • Suggested answer
    RenataU Profile Picture
    RenataU 4 on at
    Looking to swap careers to CRM consultant.
    Hi!
     
    I've been in a similar position a few years ago, so I understand how you feel. The Power Platform can be quite overwhelming at first, and it’s hard to know where to start. I recommend looking for a graduate CRM consultant role where you can learn while working. If you need to complete your apprenticeship first, consider taking the PL-900 Power Platform Fundamentals certification. It's designed for beginners and will give you a solid foundation to start building your experience.
     
    Hope this helps! :)
  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,825 Super User 2025 Season 2 on at
    Looking to swap careers to CRM consultant.
    Hello CU03021322-0,

    This is a great start to your career transition! Here's a slightly refined version of the advice, focusing on making it even more concise and actionable:

    1. Potential Starting Roles:


    • CRM Analyst: Analyze how businesses use customer data.

    • CRM Data Analyst: Work with CRM data to find trends and improve business decisions.

    • CRM Support Specialist: Help other employees use the CRM system.

    • Junior CRM Consultant: Assist experienced consultants in implementing CRM solutions for clients.


      •  

    2. Gaining Practical Experience:


    • Volunteer your skills: Help non-profits use CRM systems.

    • Create your own CRM: Use a CRM system to manage your own projects or a small business idea.

    • Build a portfolio: Showcase your skills with mock projects and case studies.

    • Freelance: Find small CRM-related tasks on platforms like Upwork or Fiverr.

    • Take courses with hands-on projects: Many online courses include practical exercises.


      •  

    3. Study Tips:


    • Use Microsoft Learn: Their structured learning paths are very helpful.

    • Practice with hands-on labs: Get experience by working with a free trial of Dynamics 365.

    • Join the community: Participate in online forums and attend local meetups to connect with other CRM professionals.


      •  

    Tips for Your Career Transition:


    • Network: Connect with CRM professionals on LinkedIn.

    • Build a strong resume and cover letter: Highlight your skills and passion for CRM.

    • Practice interviewing: Prepare for common interview questions.

    • Stay updated: The CRM world is always changing, so keep learning!


      •  

    Common Career Paths:


    • Career Switchers: Many people from other fields transitioned into CRM with the right skills and experience.

    • IT Professionals: Some IT professionals specialise in CRM.

    • Graduates: Many college graduates with business or technology degrees pursue CRM careers.


      •  

    Key Takeaways:


    • Consistency is key: Dedicate consistent effort to your studies.

    • Be patient: Building a new career takes time.

    • Never stop learning: The CRM field is constantly evolving.


      •  

    I hope this refined version is even more helpful! Remember to be patient, persistent, and passionate, and you'll achieve your goal of becoming a successful CRM Consultant.


     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me.
     
    My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics query.
     
    Best Regards,
    Daivat Vartak

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