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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't replicate outbou...
Customer experience | Sales, Customer Insights,...
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Can't replicate outbound segment in realtime

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Posted on by CU26051002-2 34
Hello,
 
i have a segment which i still built in outbound module and i'm trying to replicate it in realtime. No matter how i build it, it won't give me the same segment member size in realtime. What did i do wrong?
FYI: flag is a custom entity.
Help is much appreciated. 
 
Categories:
Dynamics 365 Customer Insights - Journeys
Bildschirmfoto 20...
Bildschirmfoto 20...
  • Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 542 Most Valuable Professional on at
    Can't replicate outbound segment in realtime
    If you don’t see Real-time marketing > Settings > Consent, it might be due to:
    • Your security role missing permission
    • Consent not being enabled in the environment
    Ask your admin to confirm that:
    • Consent management is turned on under Real-time Marketing Settings
    • You have the Marketing Manager role

     
  • CU26051002-2 Profile Picture
    CU26051002-2 34 on at
    Can't replicate outbound segment in realtime
    thank you. I don't have access to Dataverse but Flag entity is enabled for segmenting because i can choose it like you see in the screenshot and i've used it before in segments via related tables.
    I also don't see the option  Real-time marketing > Settings > Consent 
     
    Thank you
  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 542 Most Valuable Professional on at
    Can't replicate outbound segment in realtime
    1. Go to Dataverse > Table settings for flag, and ensure:
      • “Enable for segmenting” is enabled
      • There’s a direct relationship to the Contact table
    2. In Real-time, rebuild the segment using the Contact table as the root, and filter via the related flag field (e.g., Contact (Flags where Status = X))
    3. Validate compliance settings under Real-time marketing > Settings > Consent.
     

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