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Service | Customer Service, Contact Center, Fie...
Suggested answer

Electronic Report - Convert to PDF is not working

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Electronic Report - Convert to PDF is not working

 
 
  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    2,273 Most Valuable Professional on at
    Electronic Report - Convert to PDF is not working
    Check the following to fix Electronic Report - Convert to PDF issue:
    1. PDF Viewer plugin is installed (e.g., Adobe PDF).
    2. Electronic Reporting (ER) configuration uses a format that supports PDF.
    3. Document Routing Agent (DRA) is installed and running if printing is involved.
    4. Check user permissions and browser pop-up blockers.
    5. Ensure PDF Rendering service is enabled in the system parameters.
    Still failing? Review Event Viewer logs or ER trace logs for errors.
     

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